ʻO ka International Association of Machinists and Aerospace Workers (IAM), e hōʻike ana i ka ʻoi aku ma mua o 8,000 Customer Service Employees ma Southwest Airlines Co., i hoʻolaha i kēia lā ua koho ko lākou mau lālā i kahi ʻaelike hou, ʻelima makahiki.
"Ke hana ikaika nei kā mākou poʻe limahana e mālama i kā mākou mea kūʻai aku i kēlā me kēia lā, a ʻoi aku ka ʻike ʻia i kēia wā huakaʻi hoʻomaha hoʻomaha," wahi a Adam Carlisle, Hope Pelekikena Labour Relations ma Southwest Airlines.
"ʻOliʻoli loa wau i hiki iā mākou ke uku iā lākou me kēia ʻaelike hou, e hōʻike ana i ka waiwai a lākou e lawe mai ai i Southwest a ua hoʻolālā ʻia e hāʻawi iā mākou i nā pono hou e hana i kā mākou mokulele."
This contract covers Southwest’s Customer Service Agents, Customer Representatives, and Source of Support Representatives, who are keenly focused on delivering world-class Hospitality and Customer Service.
These valued Employees support Customers during their Southwest journey, whether that’s taking a phone call to change a Customer’s travel plans or assisting a Customer or Fellow Employee on the ground at one of the airports Southwest serves.
The new contract becomes amendable on Dec. 15, 2027.
