Richard Fain: ʻOi aku ka maikaʻi loa

ʻO kēia nā nīnau āu e makemake ai e nīnau ʻia. "Ua holo aku nei ʻoe?" i nīnau aku ai ʻo Richard Fain, he ʻAmelika puʻupuʻu me he mea lā e nahu ʻino i kēlā me kēia huaʻōlelo i kāna ʻōlelo ʻana. ʻAʻole loa. "He mea weliweli kēlā," hoʻomau ʻo ia me ka ʻakaʻaka maʻalahi. "Akā, ʻike ʻoe, he manawa kūpono loa ia. Inā ua hana ʻoe, ʻaʻole nui kāu mea e kali ai.

ʻO Fain, ka luna koa kahiko o Royal Caribbean Cruises, ka mea hoʻokele moku holo moku No2 honua, he ʻano ʻakaʻaka maloʻo e hoʻohālikelike i kona kino kīhāhā. Ua hoʻokuʻu ʻia kāna ʻoihana e ka recession a me ka maʻi maʻi puaʻa, a ua hōʻike ʻo ia i ʻelua hapaha o nā poho ma kāna hui hulina £4 biliona, akā ke kūʻai aku nei ʻo ia.

A pono ʻo ia. I kēia makahiki ke wehe nei ʻo ia i ka moku nui loa o Royal Caribbean, ʻo Oasis of the Seas, ka moku holo moana nui loa o ka honua. Ke holo nei ia i loko o kekahi o nā hāʻule leʻaleʻa maikaʻi loa ma ka moʻolelo.

Haʻalele moku? ʻAʻole liʻiliʻi, wahi a Fain hānau ʻo Boston. Maikaʻi ka mea hou, a ʻoi aku ka maikaʻi o ka nui. "Ua hakakā au i kēlā no nā makahiki he nui, a ʻōlelo pinepine wau ʻaʻole mākou e kūkulu i ka mea nui loa, kūkulu mākou i ka mea maikaʻi loa, akā ʻaʻole hiki i kahi hull nui maʻamau ke hoʻokomo i nā manaʻo āpau a koʻu poʻe."

No laila, ʻo Oasis of the Seas, he £900m ke kūʻai ʻana a ke hoʻāʻo nei i ke kai, aia nā mea āpau i hiki ke noʻonoʻo ʻia ma mua o nā hui maʻamau, nā hale pāʻani a me nā hale haʻuki i hoʻopaʻa ʻia ma luna o ka moku. Aia kekahi paka waena o ka lewa, hale kiʻiʻoniʻoni, kahi alahele ʻo Coney Island-style, ʻelua mau paia piʻi, kahi hau hau, kahi pahu e lana ana ma waena o nā papa, nā lumi hale loft me nā ua no ʻelua. . .

“ʻIke wau ua heluhelu ʻoe i kā mākou palapala hoʻolaha,” ʻakaʻaka ʻo Fain. "Maikaʻi nā suites."

Manaʻo ʻo ia he mea hoʻololi pāʻani kēia moku - he huahana e hoʻololi i ka ʻike o ka holo ʻana a huki i nā poʻe holo mai ka hoʻokūkū make o Royal Caribbean, ʻo Carnival. Akā, ʻo Oasis of the Seas, he ʻano kiʻekiʻe ke kiʻekiʻe a loaʻa he 40% ʻoi aku ka nui o ka lehulehu ma mua o nā moku holo moku i kūkulu ʻia, a kūpono i nā awa maʻamau?

"ʻAe," wahi a Fain. "ʻO ka paʻa i ka hapa nui o nā awa he lōʻihi - ʻaʻole ʻoi aku kēia ma mua o nā moku e kū nei, ʻoi aku ka laulā a ʻoi aku ka lōʻihi." ʻOi aku ka nui o kekahi mau pahu aila.

ʻO Fain, 61, e noho ana i loko o kahi hōkele hōkele ʻo Lākana e hele ana i Oasis of the Seas 'Finnish dockyard, ʻaʻole hopohopo e kekahi kānalua hiki iaʻu ke hoʻolei aku iā ia. Courteous a me ka manao, ka moopuna nui o Ukrainian immigrants, ua alai 'o ia i ka Royal Caribbean mai 1988, a o ka Keaukaha ma hope o kona hoonui wikiwiki, mai 4 a hiki i 38 moku, a me kona manao paa e kukulu i ka nui waapa e lana ana.

"Nā moku," hoʻoponopono ʻo ia iaʻu. “ʻAʻole mākou e kapa iā lākou he mau moku. Nā moku.” A laila ʻakaʻaka ʻo ia.

Ma hope o ka hoʻohenehene, aia kahi kui kui e hoʻoulu ai i kona makemake. Ua hoʻopau ʻo Royal Caribbean a me Carnival i nā mea hoʻokūkū a ke hana nei i kahi pūʻulu o nā hōʻailona mai nā waihona Miami. Ua alakaʻi ʻia lāua ʻelua e nā luna lōʻihi a ua hoʻoikaika i ka holo ʻana i kahi mea kūʻai aku ʻoi aku ka ikaika. Ma laila e kū ai nā mea like. ʻO Micky Arison, ka piliona piliona Israeli-ʻAmelika nona ka ʻāpana Carnival, ua kūkulu ʻo ia i kāna ʻoihana i ʻelua ʻoi aku ka nui, a he mea hana poʻomanaʻo maoli. Makemake ʻo Fain e ʻae i kāna mau moku e kamaʻilio.

A ua liʻiliʻi ke aloha i nalowale ma hope o ko Arison hoʻāʻo ʻana iā Fain e hoʻohui i ka Royal Caribbean me P&O Princess Cruises i ʻewalu makahiki i hala. Ua hoʻopau ʻo Carnival i ke kūʻai ʻana aku i ka hui Pelekania no £3.3 biliona i ka makahiki 2003. Ua waiho ʻia nā ʻōpala.

"He mea pōʻino iā kāua," wahi a Fain me ka ʻōlelo pōkole. No ka mea? ʻAhi ʻo ia. "ʻAʻole i loaʻa iā mākou ka mea a mākou i makemake ai a ua uku nui ʻo Carnival."

Eia nō naʻe, manaʻoʻiʻo ʻo Oasis of the Seas, e lawe ana i 5,600 mau kaʻa, e hāʻawi hou i kāna ʻoihana i ka piʻi. ʻO ka brand Royal Caribbean International, e pili ana i nā ʻohana, e ʻoi aku ka nui ma mua o nā mea a Carnival e hoʻokūkū ai.

A laila aia ke koena o ka hui Royal Caribbean: Celebrity Cruises, e kuhikuhi ana i nā kāne; ʻO Azamara, no ka poʻe mākaʻikaʻi ʻike; Pullmantur a me CDF Croisières de France, no nā mākeke Sepania a me Palani; a me kahi hui hui hou me Tui, ka pilikua huakaʻi Kelemania. He ʻeono moku hou aʻe ka hui e kūkulu ʻia nei.

Ke hopohopo nei kēlā mau kauoha i kekahi, ka poʻe e manaʻo nei he mothballing ʻo Royal Caribbean, ʻaʻole ke komisina. ʻO ka hui, i hoʻohui ʻia ma Liberia a helu ʻia ma New York a me Oslo, e lawe ana i nā aie e like me kāna mau loaʻa kālā, a ʻo kāna mau kauoha no nā moku ma luna o $ 6 biliona (£ 3.7 biliona).

I ka hāʻule ʻana o nā ʻāpana ʻo Royal Caribbean mai $54 i ʻelima mau makahiki i hala a ma lalo o $ 6 i kēia Pepeluali, nui ka poʻe i noʻonoʻo inā hiki i ka ʻoihana ke hoʻololi loa. ʻOi aku ke kumu kūʻai ma kahi o $20, akā ua ʻae ʻo Fain ua hauʻoli ʻo ia.

"He manawa weliweli ia," wahi āna. "ʻAʻole wau i manaʻo i hāʻawi ka poʻe i ka hilinaʻi i ka ʻoiaʻiʻo ua loaʻa iā mākou nā hoʻokō kālā."

Ua komo pū kēia me nā hoʻohiki i kākau ʻia e nā aupuni o Finland a me Kelemania e kōkua kālā i nā moku hou. He mea maʻamau ia mau ʻōlelo hoʻohiki, no ka mea, e hoʻopau pinepine nā hale moku i kahi hapa o ke kumukūʻai o nā moku hou, a laila e uku ʻia i loko o kekahi mau makahiki ma hope o ka hoʻomaka ʻana. A, hoʻopaʻapaʻa ʻo Fain, ʻoiai ʻoi aku ka maʻalahi o kāna ʻoihana i ka hoʻohaʻahaʻa ʻana ma mua o nā ʻāpana ʻē aʻe, ʻoi aku ka wikiwiki o ka hoʻōla ʻana i ka wā e hoʻomaikaʻi ai nā mea.

No laila pehea ke ʻano o kēia manawa? "Ke lawe nei mākou i 75,000 mau kelepona i ka lā mai ka poʻe makemake i ka hoʻopaʻa ʻana i kahi moku holo moku, no laila aia ko mākou manamana lima ma ka pulse. ʻAʻole ʻoi aku ka maikaʻi o ka mākeke, akā ʻaʻole maikaʻi. Eia nō naʻe, ʻo ka hoʻōki ʻana i ka ʻino ʻana ka hana mua e hoʻomaikaʻi ai. "

ʻAʻole mamao loa ka upbeat a me ka noʻonoʻo anuanu i kā Fain patter. Ua hānau ʻia ʻo ia ke keiki ʻōpio a kahi ʻoihana kūʻai kūʻai Hikina Hikina, ua hele ʻo ia i ke Kulanui ʻo Berkeley o Kaleponi i kona wā kaulana, akā ma hope ua lawe ʻo ia i kahi MBA ma ke kālā ma Wharton.

"Ua ulu au me ka ʻike ua hana ʻoe no ka mea i loaʻa iā ʻoe," wahi a Fain.

ʻO kahi hana mua ma ka IU International conglomerate i hoʻokomo iā ia i loko o kāna lima moku maʻi, ʻo Gotaas-Larsen, i hoʻokumu ʻia ma Lākana. Ua kōkua ʻo ia i ka hoʻohuli ʻana, ua hoʻolilo ʻo ia i ʻumi makahiki ma Beretania i ka makahiki 1980. A laila ua nānā ʻo ia i kāna hoʻopukapuka ʻana i kahi ʻoihana holo moku, ʻo Royal Caribbean.

Ma hope o ka hāʻawi ʻana i nā manaʻo no ka hoʻomaikaʻi ʻana i ka ʻoihana, ua kono ʻia ʻo ia e lawe i ka slot luna. "He hihia ia o ka hoʻopaʻa ʻana a pani ʻia paha," i ʻōlelo ʻo ia me ka palaka.

Ma hope i ka makahiki 1988, he ʻano wiwo ʻole. ʻO ka laina ukana ʻo Gotaas-Larsen kekahi o nā mea moku nui loa ma ka honua. He ʻuʻuku ka Royal Caribbean. "ʻAe, manaʻo ka poʻe ua huhū wau i ka hui ʻana," wahi a Fain, "akā, manaʻo wale wau e holo ana ka holo ʻana."

Ua hoʻomaka koke ʻo ia e hoʻokau i nā moku nui aʻe, e hoʻohui ana i nā pono a me nā mea nani. "Ma mua he kuʻuna ʻoi aku ka nani o nā moku liʻiliʻi, no ka mea, ʻoi aku ka maikaʻi o ka ʻoihana waiwai a no laila pono ke loaʻa kālā kiʻekiʻe. Ua huli mākou i kēlā puni.

Ua hoʻopaʻa inoa ʻia ka hui ma 1993 a ua ulu paʻa mai ia manawa. ʻO ka holomua o Fain, wahi a nā poʻe ʻē aʻe, aia i ka mālama ʻana i nā kumukūʻai ʻoiai e lanakila ana i nā manaʻo hou. "A holo ʻo ia i kahi hui maikaʻi loa," wahi a Martin Watson, kāna ʻōlelo aʻoaʻo kānāwai lōʻihi.

Manaʻo ʻo Fain aia ka nui o ka noi i hoʻohana ʻole ʻia. No laila ka hoʻonui ʻia ʻana o ka Royal Caribbean i Latin America a me Asia, kahi e ʻike ai i ka ulu wikiwiki. “ʻAʻole ia he huahana ʻAmelika, he honua. Ma Asia, ʻaʻohe mea i holo.

A ho'āʻo hou ka poʻe, ʻōlelo ʻo ia, lilo lākou i poʻe hoʻohuli i ke kumu, hoʻohuli i nā poʻe ʻē aʻe. A laila hoʻomaka ka hopena hau.

"Ma kahi o 94% o ka poʻe e lawe nei i nā hoʻomaha holo moku e ʻōlelo nei he maikaʻi a maikaʻi paha ma mua o ka hoʻomaha ʻāina. A ke hoʻohiki nei au iā ʻoe, ʻaʻole ʻoe e loaʻa i ka 94% satisfaction no kāu kolamu, ʻaʻohe mea e loaʻa ia mea, ʻaʻole hoʻi nā mea hana kokoleka.

ʻO ka pilikia, e hoʻomau ana ʻo ia, ʻo ia ka manaʻo kuhihewa a ka poʻe he nui e paʻa nei: ʻo ka holo ʻana no ka poʻe kahiko, ka poʻe waiwai, a me ka poʻe noho. “Pehea ka noho ʻana i ka wā i koho ʻia ai ka holo hau, ka piʻi pōhaku a me ka heʻenalu? ʻO ka awelika o nā makahiki o kā mākou poʻe kaʻa he 44. ʻAʻole wau e kapa i kēlā ʻelemakule, ʻeā?

A laila, hoʻohiki ʻo ia i nā moku ʻōmaʻomaʻo, me ka ʻenehana e hana hou i ka wai ʻōpala, a hoʻoulu i ka nui o kā lākou uila mai nā cell photovoltaic. Loaʻa i ka Oasis of the Seas kahi hull i uhi ʻia ʻo Teflon e ʻae iā ia e paheʻe ma waena o nā nalu.

A ʻo ka mea maikaʻi no nā mea kūʻai aku, ʻōlelo ʻo ia, aia i kēia manawa nā kūʻai maoli e loaʻa. Ma hope o nā mea a pau, ua loaʻa iā ia he moku nui loa e hoʻopiha ai no kāna huakaʻi mua i loko o ʻekolu mahina mai kēia manawa.

Ma mua o ia manawa, e hoʻi hou ka Royal Caribbean i ka loaʻa kālā, hōʻoiaʻiʻo ʻo ia. A e holo mālie ʻia ʻo Oasis of the Seas ma kahakai o ʻApelika - e hāʻawi ana i kāna poʻe holokai a me nā limahana leʻaleʻa i manawa e hoʻomaʻamaʻa i kā lākou mau hana - a laila ma kēlā ʻaoʻao o ka ʻAkelanika e ku i Fort Lauderdale, mākaukau no kona wehe ʻana.

"ʻO ka holo mua, ʻo Dekemaba 5, loaʻa nā wahi." E hoʻomaka ana nā kumukūʻai no ka huakaʻi lele ʻeiwa pō a puni ka Caribbean ma ka £1,885 no ka hale i loko, me nā meaʻai.

"Makemake mākou ʻaʻole mākou e hāʻawi i ka waiwai nui no ke kālā," wahi a Fain me ka lulu ʻana i kona poʻo. Ke hoʻopaʻa nei ʻo ia? ʻAʻole paha. E ʻoluʻolu e hana i kahi laina hoʻonohonoho.