Lufthansa Group & SWISS: Nā Hoʻololi Manaʻo Nui

Ua hoʻololi ʻo Lufthansa Group i kāna hui hoʻokele, me Heike Birlenbach i koho ʻia ma ke ʻano he Luna Nui Kalepa hou (CCO) o Swiss International Air Lines (SWISS). ʻO Tamur Goudarzi Pour, ka CCO mua o SWISS, e mālama i ka ʻike o ka mea kūʻai aku i loko o ka Kālā Lufthansa. Eia kekahi, e alakaʻi ʻo Pour i kahi pūʻali hana hou i hoʻokumu ʻia i ka hoʻonui ʻana i ka paʻa o ka hana, ka manawa manawa, ka lawelawe mea kūʻai aku, kamaʻilio mea kūʻai aku, a me nā kaʻina ukana e 2024.

Heike Birlenbach e hoʻomaka i ka lawelawe ʻana ma ke ʻano he Luna Kūʻai Nui (CCO) ma SWISS ma Ianuali 1, 2024.

ʻO ia ke kanaka e hoʻolaha ana i kahi ʻōnaehana ʻike maka ma Lufthansa ma Berlin i Mei o kēia makahiki

Mai ka makahiki 2021, ua mālama ʻo ia i ka Customer Experience no nā mokulele o ka hui. Ma mua o kēlā, ua paʻa ʻo ia i ke kūlana o CCO ma Lufthansa Airlines, kahi i loaʻa iā ia nā kuleana ʻelua no ke kūʻai aku ma nā mokulele hub. Ua hui pū ʻo Heike Birlenbach iā Lufthansa ma 1990 a ua paʻa ʻo ia i nā kuleana hoʻokele like ʻole e pili ana i ke kūʻai aku a me ka hoʻomohala huahana ma Lākana, Amsterdam, Milan, Munich, a me Frankfurt. Ua loaʻa iā ia kahi kēkelē Master of Management mai ke Kulanui ʻo McGill ma Montréal, Kanada.

E lawe ʻo Tamur Goudarzi Pour i ke kuleana o ke alakaʻi ʻana i ka mahele ʻIke Kūʻai Kūʻai ʻo Lufthansa Group e hoʻomaka ana i Ianuali 1, 2024. E mālama pū ʻo ia i kahi limahana hana holoʻokoʻa i hoʻolaʻa ʻia no ka hoʻonui ʻana i ka ʻoluʻolu o nā mea kūʻai aku i ka makahiki e hiki mai ana. E loaʻa i nā wahi o ka paʻa o ka hana a me ka launa pū ʻana o nā mea kūʻai aku, me ka manaʻo e hoʻohui i nā ʻano hana like ʻole a hoʻokō i nā hana e hoʻomaikaʻi ai i nā makana a me nā lawelawe. Ma mua o ka lawelawe ʻana ma ke ʻano he CCO o SWISS mai 2019, lawe mai ʻo Tamur Goudarzi Pour i ka waiwai o ka ʻike, ua paʻa i nā kūlana no ke kūʻai aku ma ka ʻāina ʻo ʻAmelika a me ka Middle East & Africa region i ka wā ma mua. Ua komo ʻo ia i ka Lufthansa Group ma 2000 a paʻa i kahi Master of Philosophy in International Relations mai ke Kulanui o Cambridge.

Christina Foerster, lālā o ka Papa Hooko o Ua ʻōlelo ʻo Lufthansa Group: "Makemake wau e hoʻomaikaʻi iā Heike Birlenbach no kāna hana maikaʻi ʻana. I nā manawa paʻakikī, ua hana nui ʻo ia i ka hoʻomohala ʻana i ka huahana a me ka hāʻawi ʻana no kā mākou mau malihini. Manaʻo wau e hana pū me Tamur Goudarzi Pour i ka wā e hiki mai ana. Me kona ʻike nui a me nā makahiki he nui o ka ʻike ma nā wahi kalepa a me kona ʻike hohonu i nā pono o kā mākou mea kūʻai aku, e hoʻoholo maikaʻi ʻo ia i ka huahana, ka maikaʻi, a me nā hoʻolālā premium o Lufthansa Group Airlines.

ʻO Dieter Vranckx, Luna Nui o SWISS, 'ōlelo mai: "Makemake au e hoʻomaikaʻi iā Tamur Goudarzi Pour no kāna kūpaʻa nui iā SWISS. Ma hope o nā makahiki Covid paʻakikī, ua hana nui ʻo ia i ka hoʻihoʻi wikiwiki ʻana o SWISS mai ka pilikia a me kona puka ʻana mai kekahi o nā mokulele ʻoi loa o ʻEulopa. Hauʻoli wau i ka hoʻokipa ʻana iā Heike Birlenbach, he loea mokulele i hōʻoia ʻia, ma luna o SWISS. Me kona ʻike ākea, ʻo ia hoʻi ma nā wahi ʻoihana, kūpono loa ʻo ia no kā mākou hui, pilikino a me ka ʻoihana. "