ʻO ka pono o nā alakaʻi e kū i luna a helu ʻia ma ke ʻano he kanaka he ʻōlelo maopopo WTTCʻO ka Summit Global ma Bangkok. Akā ʻoi aku ka ʻoi aku ma mua o kēia, ʻo ka pono o ka ʻoihana Travel & Tourism ponoʻī e ʻike a pili i kēlā me kēia kanaka he kumuhana hou.
ʻO ka huakaʻi a me ka mākaʻikaʻi ma kāna puʻuwai kahi 'ʻoihana kanaka', ʻo ia ka hāʻawi ʻana i kahi ʻike i kahi mea kūʻai, e hana ana i nā hana, a i ʻole e hana pū ana me nā kaiāulu hoʻokipa. Ma waena o nā manawa kūpono āpau o ka automation a me ka hoʻomohala ʻenehana, pono e akahele ka ʻāpana o lilo i kāna 'paʻi kanaka'.
Ua wānana ʻo Rob Rosenstein, Luna Nui o ka ʻOkakopa, ua ʻike wale nō kēia ʻāpana i ka hoʻomaka ʻana o ka haunaele uila e hiki mai ana. Akā hilinaʻi ʻia kēlā hoʻololi i ke kūkulu ʻana i ka hilinaʻi kūpono me nā mea kūʻai aku no lākou e makemake e hāʻawi i ka ʻikepili a me ka ʻike pilikino e hoʻoulu iā ia.
I ka manawa like, ʻike nā mea hana ʻoihana he nui i ka pono ulu no ka nānā pilikino. Ke kamaʻilio nei e pili ana i ka huakaʻi ʻoihana, ʻo kahi laʻana, ua ʻike ʻo Douglas Anderson, CEO ma American Express Global Business Travel, ʻoiai he ʻumi mau makahiki i hala e pili ana ka huakaʻi ʻoihana e pili ana i ka hoʻopaʻa ʻana i ka hana, i kēia mau lā ka mea nui a me nā mea hōʻoluʻolu.
Hōʻike pinepine ka huakaʻi maikaʻi i kahi huakaʻi maikaʻi i nā mea kūʻai aku, a eia hoʻi e ʻike nei i kēlā me kēia pono a me nā mea i manaʻo ʻia he mea nui. E like me kā Clement Kwok, Luna Hoʻokele & CEO ma Hong Kong & Shanghai Hotels, hōʻuluʻulu manaʻo ʻia, ʻaʻole e loli ka manaʻo o ka poʻe makemake e hoʻomālamalama ʻia, ʻoiai pehea lākou e makemake ai e hoʻomāliʻi ʻia paha. ʻO Chadatip Chutrakul, Luna Nui o Siam Piwat Group ma Thailand, i hōʻike pū ʻia e pono ana e hoʻonui i kēia pono no ka pilina o ka naʻau
Inā koʻikoʻi ka pilina o ka naʻau i kahi ʻike mākaʻikaʻi kūleʻa holomua, a laila he mea nui ia ke hele a hewa kekahi. ʻO nā mea kamaʻilio ma loko o ka ʻaha kūkā ua hoʻokūpaʻa pehea, ke hele a wāwahi ʻia ka ʻoihana e like me ka mea maʻamau, ke kia ʻana i ka poʻe ma ke ʻano he kī i ke alo ʻana i ka pilikia a me ka lanakila ʻana i kahi pilikia.
ʻO Robert A Jensen, Luna Nui o Kenyon International Emergency Services, i kuhikuhi i kona ʻike ākea me nā kūlana pōpilikia e paipai i nā alakaʻi e noʻonoʻo e pili ana i ka poʻe - ʻaʻole nā kaʻina hana - inā i hopu ʻia i loko o kahi hanana. ʻAʻole komo kēia i ka mākaukau a me ka pane koke ʻana, akā haʻi pū i ka ʻoiaʻiʻo e hāʻawi i ka hōʻoia. ʻO ka ʻoiaʻiʻo a me kahi 'sorry' maoli mai kahi luna hoʻokō ikaika loa.
Ua kamaʻilio kekahi mau CEOs e pili ana i kā lākou ʻike ponoʻī me nā pilikia pilikia o ka naʻau, a ua hōʻoia i ka mea nui e nānā i kēlā me kēia kanaka a haʻi i ka ʻoiaʻiʻo. Ua wehewehe ʻo Tony Fernandes, ka Luna Hoʻokele o ka hui ʻo AirAsia, i kona ʻike ma hope o ka lilo ʻana o kahi mokulele AirAsia ma 2014 a pehea i ʻike ai ʻo ia ka transparency, openness, a me ka hoʻohaʻahaʻa - ma o kāna hana pū ʻana me nā ʻohana - ke ala maikaʻi loa i ka kulana. Ua hōʻike ʻo Peter Fankhauser, CEO o ka Pūʻulu ʻo Thomas Cook, kāna hoʻoholo e kamaʻilio pū, ma mua o nā ʻohana i pili i ka make weliweli o nā keiki ʻelua i alakaʻi i kahi hanana nui o ka holomua ma kēia hihia. ʻO Rakesh Sarna, Luna Hoʻokele & CEO ma ka India Hotels Company Ltd, i loaʻa i kāna ʻike ponoʻī me kahi ulia pōpilikia me ka hoʻouka hoʻoweliweli ma The The Taj Mahal Palace Hotel ma 2008. Echoing Jensen, ua hoʻoholo ʻo ia ma mua o ka hoʻonui ʻana i ka ʻike, ka mea nui loa i ka pane ʻaʻole e hoʻohilahila i ka pilina o ka naʻau, e kōkua i ka hoʻomaka ʻana i ka hana hoʻōla.
ʻOiai ka nānā nui ʻana o ka mākaʻikaʻi i nā mea kipa a me nā mea kūʻai aku, he mea nui ka poʻe ma kekahi ʻaoʻao, ʻoiai nā limahana a me nā mea hoʻokipa e wehewehe i ka ʻike i hiki i ka mea huakaʻi ke loaʻa. I kēia pōʻaiapili, ua nānā nā mea haʻi ʻōlelo i ke kūlana o kēia manawa a me nā mea e hiki mai ana no ka ʻoiaʻiʻo o ka hana. I ke kakahiaka nui o ka Summit, ua hāʻawi ʻo Ian Goldin, Polofesa o Globalisation a me Development ma ke Kulanui o Oxford, i kekahi mau pōʻaiapili, e hōʻike ana i nā helu helu aupuni hiki ke hilinaʻi i ka ʻoiaʻiʻo no ka nui o ka poʻe holomua hoʻokele waiwai i lawe ʻole i nā pono - he aha ka mea maikaʻi no kēlā me kēia pono like me ka mea maikaʻi no ka mea maʻamau.
ʻAʻole wale ia e pili ana i ka nui o ka pōmaikaʻi o ka poʻe i kā lākou hana, akā e pili ana i kā lākou hana. Ua hōʻike ʻo ʻApelila Rinne, Global Authority ma ka Gig Economy a me Future of Work, i kahi wā e hiki mai ana o ka hana i ʻike ʻia e freelance a me ka automation e pani ana i ka hana ma ke ola a me nā hana maʻamau o 9-5. No ka mālama ʻana i kahi limahana hoʻoikaika - ma luna o ka huakaʻi a me ka Huakaʻi, he mea nui i nā ʻoihana e hoʻomohala i nā hoʻolālā a me nā kulekele e hoʻoponopono i nā pilikia e like me ka hoʻolimalima, palekana, ʻinikua, a me nā pono.
ʻO Mark Hoplamazian, CEO o Hyatt Hotels, ua koʻikoʻi i ka nui o ka ʻike e pili ana i nā pono o nā limahana a me ke kūkulu ʻana i nā hoʻolālā e pili ana i kēlā ʻike, ma mua o ka lawe ʻana i kahi ala maʻamau, i lalo. ʻO Kike Sarasola, ka CEO o Room Mate Hotels, kahi mea nui e pono ai e paipai i ka poʻe ʻōpio e hana me nā ʻoihana o ka mākaʻikaʻi.
ʻO Tomoko Nishimoto, Luna Hoʻokele Nui a me Luna Hoʻokele āpana no ʻĀsia a me ka Pākīpika no ka International Labor Organization (ILO) i hōʻoia ua hōʻemi nā ʻano hana maʻamau i ka honua holoʻokoʻa, akā ua ʻōlelo ʻia he manawa kūpono kēia no ka huakaʻi a me ka huakaʻi. Ma ke ʻano he ʻāpana hoʻonohonoho kanaka e hana nei i ka hoʻopili ʻana i nā ʻano hana kūpono ʻole i loko o kāna ʻoihana, hiki ʻole i Travel & Tourism ke lilo i alakaʻi i ka hoʻolālā ʻana i nā pono hana no ka kamaʻilio ʻana i kekahi o nā pilikia e pili ana i ka hana i ko mākou kenekulia - e like me ka uku a me ke kāne a me nā ʻano hana hou?
Aia nā hui i ʻike mua i ka hiki o ka Travel & Tourism ke hāʻawi i ka hana e hiki mai ana. ʻO kekahi mau hiʻohiʻona nui o ia mau hana i ʻike ʻia e ka WTTC Makakaʻikaʻi no nā makana ʻApōpō. ʻO Desert & Delta Safaris ma Botswana, Streets International ma Vietnam, a me ka J. Willard a me Alice S. Marriott Foundation's China Hospitality Education Initiative (CHEI) i hōʻike i ke ʻano o nā ala hou i ka hoʻomaʻamaʻa ʻana a me ka hoʻohui ʻana i ka Travel & Tourism hiki ke hana i nā manawa kūpono a hoʻololi i nā ola o na kanaka.
A ʻoiai ke lawelawe nui ʻana i nā pono o kēlā me kēia mea e lilo ana i mea nui i ka wā e hiki mai ana o Travel & Tourism, ʻo ka pono no kēlā mau mea e pili pū kekahi me kekahi. E like me ka wehewehe ʻana a Mark Hoplamazian, kūkulu ʻia ka huakaʻi a me ka huakaʻi ma ke ʻano o ka manaʻo maʻamau.
ʻO ka pahuhopu i kēia manawa ke hoʻohana i kēlā kumu maʻamau i kahi ala e hoʻokau ai i nā poʻe - nā mea kūʻai aku, nā limahana, a i ʻole nā mea hoʻokipa kūloko - ma kona puʻuwai.
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