Ua hoʻolauna ʻo Frankfurt Airport i kahi ʻōnaehana manaʻo manawa maoli no ka poʻe kaʻa.
Ke hoʻolauna nei ke kahua mokulele ʻo Frankfurt (FRA) i kahi ʻōnaehana manaʻo hoʻopiʻi maʻamau no ka hoʻohana ʻana i nā wā koʻikoʻi o ke kaʻina huakaʻi. E loaʻa ana ka ʻōnaehana hou ma nā wahi koʻikoʻi a me nā hana ma waena o nā Terminals 1 a me 2, me ka nānā ʻana i ka palekana, nā hale hoʻomaʻemaʻe, nā helu ʻike, a me ke keʻena Lost & Found. Hiki i nā poʻe hele ke haʻi pololei i ko lākou manaʻo e pili ana i nā lawelawe ma kahi i hoʻolako ʻia ai lākou. I ka hoʻihoʻi ʻana, hiki iā Fraport ke pane wikiwiki a me ka maikaʻi i ka manaʻo manawa maoli.
ʻAʻole hiki ke ʻoi aku ka ʻike o ka ʻōnaehana: kaomi wale ka poʻe kaʻa i ke pihi "smiley" - ʻōmaʻomaʻo no ka maikaʻi, melemele no ke kū ʻole, a i ʻole ʻulaʻula no ka maikaʻi ʻole - e pane i kahi nīnau pane. Ma kahi e pili ana i ka mea nui o ka hoʻomaʻemaʻe, hoʻohui ka ʻōnaehana i ka waiwai nui ma o ka ʻae ʻana i ka mea hoʻokele o ka mokulele e kuhikuhi koke a hoʻoponopono i nā hemahema. Hiki i kēia ke hoʻololi koʻikoʻi i nā hola me ka nui o nā kaʻa kaʻa kaʻa.
Ua kūpaʻa mau ʻo Fraport AG, ka mea hoʻokele o ka mokulele i ka hoʻomaikaʻi mau ʻana i ka ʻike o ka mea kūʻai aku a me ka maikaʻi o ka lawelawe ʻana ma ke kikowaena mokulele nui loa o Kelemania, e like me ka mea i hōʻike ʻia ma kāna huaʻōlelo "Gute Reise! Hana mākou. " ʻO nā hiʻohiʻona ʻē aʻe ʻo ka Frankfurt Airport App a me ka Wi-Fi manuahi. Hiki i nā poʻe hele a me nā malihini ke loaʻa ka ʻike hou aku e pili ana i nā lawelawe he nui i hāʻawi ʻia ma ke kahua mokulele ʻo Frankfurt ma frankfurt-irthone.com a ma ke kahua mokulele Twitter, Facebook, a Youtube ʻaoʻao.
He aha e lawe ʻia mai kēia ʻatikala:
- passengers simply click on a “smiley button” – green for positive, yellow for neutral, or red for negative – to answer a feedback question.
- Fraport AG, the airport's operator, has been consistently committed to continuously improving the customer experience and quality of service at Germany's largest aviation hub, as expressed in its slogan “Gute Reise.
- Frankfurt Airport (FRA) is introducing a standardized passenger feedback system for use during all important phases of the travel process.
