I kēia lā ua hoʻolaha ʻo AirHelp i nā hopena o kāna AirHelp Score makahiki e helu ana i nā mokulele honua a me nā mokulele. Hoʻokuʻu mua ʻia ma 2015, ʻo AirHelp Score ka loiloi ʻikepili piha loa o nā mokulele a me nā mokulele, e helu ana iā lākou ma ka maikaʻi o ka lawelawe, ka hana i ka manawa, ka hoʻoili ʻana i nā koi a me nā meaʻai a me nā hale kūʻai - e noʻonoʻo ana i nā lawelawe lele a ma hope o ka lele.
No ka hoʻokumu ʻana i kēia kūlana, ua hoʻohana ka ʻoihana mokulele mokulele i nā kumu ʻikepili kiʻekiʻe, me kāna ʻikepili o nā helu mokulele, ʻo ia kekahi o nā mea nui loa a piha loa i ka honua, ʻumi tausani o nā manaʻo o nā mea kūʻai aku a me kāna ʻike ponoʻī i ke kōkua ʻana i ka 10 miliona. ka poʻe kaʻa a puni ka honua e hana i ka uku ma hope o ka hoʻopau ʻana i ka lele.
Hōʻike nā hualoaʻa 2019 AirHelp Score i nā mokulele e hoʻokau mua i nā mea kūʻai aku i mua
ʻO ka mokulele mokulele kiʻekiʻe loa i ka 2019 AirHelp Score ranking ʻo Qatar Airways, ka mea i hoʻopaʻa kūleʻa i kona kūlana kiʻekiʻe mai 2018 ma muli o ke kūpaʻa ʻana i ka hoʻoili ʻana i nā koi kūpono a me ka manawa kiʻekiʻe. Ma keʻano kikoʻī, ua helu ʻo Qatar Airways i ka 7.8 no ka mālama ʻana i nā koi a me 8.4 no kāna hana ma ka manawa. Ma waho aʻe o Qatar Airways, ua hoʻololi nui ʻia ma waena o ke koena o nā mokulele ʻelima kiʻekiʻe; ʻO ʻAmelika Hui Pū ʻIa, Aeromexico, SAS Scandinavian Airlines a me Qantas i helu ʻia i ka lua a hiki i ka ʻelima, i hōʻike i ka holomua nui i ka hoʻoili ʻana i nā koi a me ka manawa.
ʻOiai ʻoi aku ka maikaʻi o nā mokulele mokulele ʻelima ma nā wahi e pili ana i ka poʻe e like me ka hoʻopiʻi ʻana i nā koi a me ka manawa kūpono, ʻo kekahi o nā mokulele haʻahaʻa haʻahaʻa loa, ʻo Ryanair, Korean Air, EasyJet, a me Thomas Cook Airlines, i poʻomanaʻo i kēia makahiki no ka hana ʻino ʻana i nā poʻe holo. No ka laʻana, ua hoʻomau nā limahana o Ryanair i ka hoʻopaʻapaʻa, a laila hōʻole ka mokulele e uku i ka uku o ka poʻe holo kaʻa. Hōʻike kēia i ke kākoʻo maikaʻi ʻole o ka poʻe kaʻa ke hele hewa nā hoʻolālā mokulele e hōʻike ʻia i nā kūlana maikaʻi ʻole.
"Ke hōʻike nei ka 2019 AirHelp Score e hāʻawi nā mokulele me ka ʻoluʻolu o ka poʻe kaʻa ma mua o ka manawa kūpono. Pono mākou e hoʻomanaʻo e pili ana nā mokulele i kahi ʻano huakaʻi hou: hoʻonaʻauao, ʻike nui i kona mau pono a me kona mau pono, a hiki ke koho ma waena o kahi ākea o nā mea lawe mokulele. ʻO ia hoʻi, ʻo kēlā mau mokulele ʻaʻole hiki ke mālama i ko lākou manawa kiʻekiʻe ke loaʻa ka manawa e hoʻomau i nā poʻe holo e pili ana i kā lākou brand ma ka hāʻawi ʻana i kahi lawelawe ma hope o ka lele ʻana i ka wā e hewa ai kā lākou huakaʻi huakaʻi. Hōʻike kā mākou noiʻi ʻana i nā mokulele e hoʻokau mua i nā poʻe holo a hoʻopaʻa iā lākou iho i ke kuleana ma o ka hoʻokō ʻana i nā koi uku ʻaiʻē me ka wikiwiki a me ka pilikia ʻole e loaʻa ka hilinaʻi o nā mea kūʻai aku i kēia mākeke hoʻokūkū nui, "wahi a AirHelp CEO a me ka mea hoʻokumu ʻo Henrik Zillmer.
Hōʻike ʻia ka hoʻomaikaʻi ʻana o ka mokulele mokulele AirHelp Score
Ma waena o nā mokulele 132 i kālailai ʻia, ua hauʻoli nā mea kūʻai aku i ka ʻike maikaʻi loa ma Hamad International Airport, Tokyo Haneda International Airport a me Athens International Airport, ka mea i helu ʻia ma ke ʻano he ʻekolu mau mokulele mai ka pae mua o ka AirHelp Score. Eindhoven Airport, Kuwait International Airport, a me Lisbon Portela Airport i hāʻule pōkole me nā wahi haʻahaʻa i kēia makahiki. Ua helu ʻia nā mokulele a pau ma muli o ka hana o ka manawa, ka maikaʻi o ka lawelawe a me nā koho meaʻai a me nā koho kūʻai.
"Ua maopopo ka pono o ka ʻoihana mokulele honua i ka hoʻomaikaʻi nui ʻana, me nā huakaʻi overbooked a me nā kāpae ʻana e hana ana i nā poʻomanaʻo ʻāina i kēlā me kēia mahina, a me ka hana ʻino mau o nā poʻe holo," wahi a Zillmer. "ʻOiai ʻo ka hapa nui o nā mokulele US a me nā mokulele i helu maikaʻi ʻia i kēia makahiki, aia nō ka nui o nā hana e hana ʻia no ka mea ʻoi aku ma mua o 90% o nā huakaʻi US ʻaʻole i ʻike i kā lākou kuleana o ka mokulele."
