Ua hāʻawi aku ka European Hotel Managers Association i nā hōʻoia nui o kona ola ma ka hālāwai nui i mālama ʻia ma St. Moritz, i alakaʻi ʻia e kona pelekikena ʻo Johanna Fragano, Luna Nui o ka Hotel Quirinale ma Roma. Ua hoʻonohonoho ʻia ka ʻaha kūkā e kekahi komite i alakaʻi ʻia e Hans Wiedemann ma ʻelua mau hōkele, ʻo ka Badrutt's Palace a me ka Kulm Hotel St. Moritz. He "'ōmaʻomaʻo" ʻekolu lā, kahi i holo holoʻokoʻa ai nā hōkele i ka ikehu ʻē aʻe. He hōʻike ia i ke ʻano o ka mākaʻikaʻi hoʻomau i mea nui o ka EHMA, ʻaʻole wale ma muli o kona koʻikoʻi koʻikoʻi akā no ka piʻi nui ʻana o nā "mea kūʻai ʻōmaʻomaʻo", nā mea kūʻai aku makemake i nā hui e mahalo i ke kaiapuni.
"ʻOliʻoli loa au i ke komo ʻana o kā mākou mau lālā ma St. Moritz, ka mea i hoʻokumu i kahi lewa i piha i ka ikehu maikaʻi," wahi a Johanna Fragano, Pelekikena EHMA a me Luna Nui o ka Hotel Quirinale ma Roma. ʻO nā hopena a mākou e loaʻa nei i ka hoʻolaha ʻana i kā mākou mau waiwai - ka maluhia ma waena o nā kānaka, ka pale ʻana i ke kaiapuni, ka mālama ʻana i kā mākou ʻoihana - hāʻawi i ka hōʻike maopopo loa o ka hoihoi o kā mākou mau lālā i kā mākou mau hana, ʻoiai ma nā ʻāina ʻaʻole i hōʻike maikaʻi ʻia. e like me Rusia. Mahalo nui wau i ka poʻe a pau i pane mai i kā mākou noi. "
ʻO ka haʻuki, ke ʻano a me ka hau ka poʻomanaʻo nui o ka hanana. Ma ka hoʻohana ʻana i ke ea o St. Moritz, ka mea i hoʻopōmaikaʻi i ka ʻaha kūkā me ka lani mauna uliuli nani a me ka hau pauka ma lalo o ka lā o ka pūnāwai, ua nui nā hana i hoʻolālā ʻia ma waho, me ka hopena nui o nā mea ahi ma kahi kiʻekiʻe o 3000 mika. Ua hoʻomaka ka al fresco Welcome Cocktail no nā poʻe ʻoi aku ma mua o 400 me ka hoʻokipa ʻana mai ka pelekikena o ke Kōmike Hoʻonohonoho, ka ʻelele Swiss ʻo Hans Wiedemann, a mai nā luna o ke kūlanakauhale a me ka canton Grigioni. Hoʻokahi lā holoʻokoʻa i hoʻolaʻa ʻia i nā pāʻani hui hoihoi i ka hau. ʻO ke ahiahi ʻoliʻoli nui ma Badrutt's Palace i hoʻopau ai i ka ʻaha kūkā, ʻo ia ka manawa no ka hāʻawi ʻana i ka makana "Hotel Manager of the Year" iā 51 makahiki Austrian Kurt Dohnal, Luna Nui a me Luna Hoʻokele o ka Kessler Collection Europe.
ʻO nā hana a ka EHMA e pili ana i nā ʻāpana like ʻole, e hana ana i nā synergies a me ka hoʻoulu ʻana i nā pilina pili honua. ʻO Nowemapa i hala aku nei i ʻike i ka huakaʻi aʻo i Kina, i hoʻonohonoho ʻia ma muli o nā pilina me ka ECHMEC (Europe China Hotel Management Experts Council, www.echmec.org), he hui waiwai ʻole i hoʻokumu ʻia ma Brussels, e hāʻawi ana iā ia iho he loulou ma waena o ʻEulopa a me Kina no ka ʻoihana hōkele. Kākoʻo pū ka EHMA i ka IIPT, ka International Institute for Peace through Tourism.
ʻO ka 35th General Meeting kekahi manawa e aloha ai i nā lālā hou he 39. ʻO ka huina o nā lālā he 450, me kahi hui maikaʻi o nā hōkele kūʻokoʻa a me nā hōkele no nā kaulahao honua nui. Ua hoʻonui ʻia ka pilina i nā ʻāina hou ʻaʻole i loaʻa ma mua, e like me Russia a me Finland. Hoʻolālā ka hui e loaʻa i kahi ākea ākea ma ʻEulopa, kahi i loaʻa ai i kēia manawa ma 28 mau ʻāina.
He mea koʻikoʻi ka hoʻomaʻamaʻa ʻana ma ka pae hoʻokele a hui pū ka hui ma kēia ʻāpana me nā hōkele honua kaulana loa a me nā kula hānai, e like me ka École Hôtelière ma Lausanne a me Cornell University i USA, nāna i hoʻonohonoho i nā hālāwai ʻike hohonu i ka wā o ka General Meeting. . He nui nā mea haʻi'ōlelo koʻikoʻi i komo i loko o nā seminars, e pili ana i nā kumuhana hoihoi a me nā kumuhana: ka hoʻokele waiwai, ka hoʻokele hōkele, ke kūʻai aku, ka ʻenehana, a me ka hoʻohālikelike ʻana i nā kaulahao hōkele a me nā hōkele kūʻokoʻa ma lalo o kahi hiʻohiʻona honua.
ʻO nā kumuhana i mālama ʻia i ka lā o ke Kulanui i hoʻonohonoho ʻia e Chris Norton, Luna Hoʻokele o Marketing & Communication no ka École Hôtelière ma Lausanne, pili i ka pono o nā kaulahao a me nā hōkele kūʻokoʻa e hoʻohui a hoʻokumu i ka waiwai, me ʻekolu mau papa hana: ʻo ka mea mua ma ka e-marketing. me ke poʻo inoa "E hōʻea i ka mea kūʻai aku" (alakaʻi ʻia e Profesor Hilary Murphy), ka lua ma ka hoʻolālā IT, "Ke hana ʻana i kahi hoʻolālā ʻenehana ʻikepili no ka malihini o ka wā e hiki mai ana" (alakaʻi ʻia e Profesor Ian Millar), ʻoiai ke kolu o ka papa hana. ma ka "Hoʻohana i ka hoʻolālā - Nā mea hana maoli no nā pilikia maoli (alakaʻi ʻia e Polofesa Demian Hodari, Hilary Murphy a me Ian Millar).
ʻO ke kūlana o ka hoʻokele waiwai honua he kumuhana wela loa a ua wehewehe ʻia ke kūlana o kēia manawa e kekahi loea maoli, ʻo Kauka Sandro Merino, ke poʻo o ka Wealth Management UBS, ʻoiai ʻo ka World Economic Forum Report 2008 e pili ana i ka pōʻino honua a me kona kūpono no ka honua. Ua kālailai ʻia ka ʻoihana hoʻokipa e Janice L. Schnabel, Marsh Inc. USA, & Martin Pfiffner, Kessler & Co, Zurich. Makemake mākou a pau e ʻike i ke ʻano o ka honua i ka wā e hiki mai ana. Ua hoʻāʻo ʻo Nick van Marken, hoa o Deloitte Touche e hāʻawi i kekahi mau pane.
ʻO ka holo ʻana i nā hōkele ka ʻai i kēlā me kēia lā a nā luna hokele, a ʻo Martin Wiederkehr, Luna Hoʻokele, TransGourmet Schweiz AG, i hōʻike i nā pono o ka hana ʻana me kahi mea hoʻolako hoʻokahi.
E pili ana i ke kūʻai aku, ʻo ka hāʻawi ʻana a Jürg Schmid, Luna Hoʻokele o Switzerland Tourism, he kūleʻa nui. Ua hāʻawi mai ʻo ia i kahi hiʻohiʻona maikaʻi o nā hoʻolālā a kēia kino hoʻolaha i hahai ai i mea e hana ai i kahi hōʻailona, a kūlana a hoʻolaha i ka mākaʻikaʻi ma Switzerland i mua o nā loli wikiwiki i nā pono o nā mea kūʻai aku. ʻO ke kūkulu ʻana a me ka hoʻokele ʻana i kona hilinaʻi ponoʻī, kahi mea hana nui i ke kūkulu ʻana i ke kiʻi o kahi hōkele a me ka hilinaʻi o ka mea kūʻai aku, ʻo ia ke kumuhana i kūkākūkā ʻia e Christof Küng, EurEta, Küng Identità. No ka poʻe i komo i ka ʻaha kūkā, ʻo ka poʻe kūʻai aku ka nui o nā "mākaʻikaʻi maikaʻi", ʻo kā lākou mau maʻamau i kūkākūkā ʻia e Margaret M. Ceres i kāna hōʻike ʻana i nā hopena o kahi noiʻi i hana ʻia e American Express ma nā mea paʻa kāleka Platinum a me Centurion.
ʻO kekahi kumuhana e pili kokoke ana i ka puʻuwai o ka hoʻokele hōkele ʻo ia ka ʻenehana, kahi ʻāpana i kahi kūlana o ka ulu wikiwiki a hoʻomau. "ʻO nā kāleka ma ka papaʻaina - palekana i ka uku kāleka hōʻai'ē"ʻo ia ke kumuhana i manaʻoʻia e Niklaus Santschi, ke poʻo o Sales & Marketing, Telekurs Multipay AG,ʻoiaiʻo Leo Brand, Luna Nui o Swisscom Hospitality Services e kamaʻilio e pili ana i ka mālamaʻana i nā pūnaewele hōkele a me ka wā e hiki mai ana. ʻenehana ʻike ma ka ʻoihana hoʻokipa. Ke piʻi nei ka manaʻolana o nā mea kūʻai aku i kēlā me kēia lā a ua wehewehe ʻo Tim Jefferson, Luna Hoʻokele o The Human Chain, pehea e hoʻomaikaʻi ai i ka lawelawe mea kūʻai aku ma ka ʻāpana noho.
Ua kūkākūkā kekahi papa o nā ʻelele loea, i hoʻoponopono ʻia e Ruud Reuland, Luna Nui o ka École Hôtelière ma Lausanne, i nā pilikia a me nā manawa kūpono e kū nei i nā kaulahao hōkele a me nā hōkele kūʻokoʻa. ʻO ka papa he: Innegrit Volkhardt, Managing Proprietor, Bayerischer Hof, Munich, Michael Gray, Luna Nui, Hyatt International Hotel The Churchill, London Reto Wittwer, Pelekikena & Luna Nui, Kempinski Hotels & Resorts Emanuel Berger, Luna Hoʻokele o ka Papa Victoria Jungfrau Ohi Vic Jacob, Luna Nui, Suvretta House St. Moritz.
ʻO ka EHMA (European Hotel Managers 'Association) he hui waiwai ʻole i haku ʻia e nā alakaʻi o nā hōkele hanohano 4 a me 5 hōkū honua a hoʻolaʻa ʻia no ka mālama ʻana i ka ʻuhane aloha a me nā kūlana kiʻekiʻe i ka ʻoihana hōkele. He moʻolelo ko ka EHMA i hala he kanakolukūmāhā mau makahiki, kahi i ulu nui ai ka hui. ʻOiaʻiʻo, i ka wā mua he mau luna hōkele wale nō ia, ʻoiai i kēia lā he 450 mau lālā ma 28 mau ʻāina. Ma nā ʻōlelo o nā helu, ʻo ka hui e hōʻike ana i nā hōkele 360, 92 tausani mau lumi, 72 tausani mau limahana a me kahi huli makahiki o 6 biliona euros. Ma ke ʻano o ka maikaʻi, ʻo ka EHMA ka hui mua o nā hoaaloha me ka makemake like i kā lākou hana, ka poʻe i kūpaʻa i ka mālama ʻana i ke kūlana kiʻekiʻe o ka ʻoihana pilikino a me ka hanohano o nā ʻoihana a lākou e kū nei. ʻO ka pahuhopu o ka EHMA ʻo ia ka hoʻokumu ʻana i kahi pūnaewele, kahi kaapuni o nā manaʻo, ʻike, ʻike, pilikia a me nā hopena i mea e hoʻonui ai i ka ʻoihana ʻoihana. ʻO Johanna Fragano ka ʻelele aupuni Italia a me ka Pelekikena o kēia manawa, ka luna nui o ka Hotel Quirinale ma Roma.
