ʻO kahi uhae database nui ua hōʻike ʻia e Marriott Hotels a me Resorts i kā lākou Starwood brand ma Nowemapa 30. I kēia manawa, aia nā kaʻina hana ʻo Marriott Security i ka hanana honua i hopena i nā hana kū kānāwai a me nā lawehala i lawe ʻia e nā luna a puni ka honua e kūʻē i ka kaulahao hōkele nui loa o ka honua. Ke wehe nei kahi moe ʻino PR no Marriott e hopena ana i ka hana ʻana i ka lepe ʻole i ka pale ʻana i nā pane i ka pāpāho.
I kēia lā ua hoʻomaopopo ʻo Marriott i nā poʻe a pau a me nā malihini kipa o ka hōkele i kēia hewa i kapa ʻia he "hanana palekana". Hoʻomaopopo ka leka uila i ka poʻe i hōʻeha ʻia i ka hewa, nā mea kūʻai aku ʻo Marriott me kahi moʻolelo ma ka pūnaewele Starwood a me Resort:
Ma ka mahina ʻo Kepakemapa 8, 2018, ua loaʻa iā Marriott ka leka mai kahi mea hana palekana kūloko e pili ana i ka hoʻāʻo ʻana e kiʻi i ka hōkeo ʻikepili hōkele o Starwood. Ua hoʻokomo koke ʻo Marriott i nā loea palekana e kōkua i ka hoʻoholo ʻana i ka mea i hana ʻia. Ua aʻo ʻo Marriott i ka wā o ka hoʻokolokolo ʻana ua komo ʻae ʻole ʻia i ka pūnaewele Starwood mai ka manawa o 2014. Ua ʻike ʻo Marriott i kahi kope ʻae ʻole i kope a hoʻopunipuni i ka ʻikepili, a hana i nā ʻanuʻu no ka hemo ʻana. Ma Nowemapa 19, 2018, ua hiki iā Marriott ke wehe i ka ʻike a hoʻoholo ʻia nā ʻike mai loko mai o ka hōkeo ʻikepili hoʻolauna Starwood.
ʻAʻole i pau ʻo Marriott i ka hoʻomaopopo ʻana i ka ʻike kope i loko o ka waihona, akā manaʻo ʻo ia he ʻikepili ma kahi o 500 miliona mau malihini i hoʻopaʻa inoa ma kahi hale Starwood. No ma kahi o 327 miliona o kēia mau malihini kipa, ua loaʻa i ka ʻike kekahi mau helu o ka inoa, ka leka uila, ka helu kelepona, ka leka uila, ka helu passport, Starwood Preferred Guest ("SPG") ʻike moʻohelu kālā, lā hānau, kāne, hōʻea a me ka haʻalele ʻana, lā hoʻāhu, a me nā makemake kamaʻilio. No kekahi, ʻo ka ʻike pū kekahi me nā helu kāleka uku a me nā lā pau kāleka uku, akā ua hoʻopili ʻia nā helu kāleka uku me ka hoʻohana ʻana i ka Encryption Standard encryption (AES-128). ʻElua mau mea e pono ai e wehe i nā helu kāleka uku, a i kēia manawa, ʻaʻole i hiki iā Marriott ke kāpae i ka hiki ke lawe ʻia ʻelua. No nā malihini i koe, ua kaupalena ʻia ka ʻikepili i ka inoa a i kekahi manawa ʻikepili ʻē aʻe e like me ka leka uila, ka leka uila, a i ʻole ka ʻike ʻē aʻe.
Ua hōʻike ʻo Marriott i kēia hanana i ka hoʻokō kānāwai a hoʻomau i ke kākoʻo i kā lākou hoʻokolokolo. Ke hoʻolaha nei ka hui i nā luna hoʻoponopono.
Minamina loa ʻo Marriott i kēia hanana i kū mai. Mai ka hoʻomaka, neʻe wikiwiki mākou e hoʻopaʻa i ka hanana a hana i kahi hoʻokolokolo piha me ke kōkua o ke alakaʻi ʻana i nā loea palekana. Ke hana ikaika nei ʻo Marriott e hōʻoia i ka pane a kā mākou poʻe malihini i nā nīnau e pili ana i kā lākou ʻike pilikino me kahi pūnaewele hoʻolaʻa a me ke kikowaena kelepona. Ke kākoʻo nei mākou i nā hana o ke kānāwai a me ka hana pū ʻana me nā loea palekana e alakaʻi ai e hoʻomaikaʻi. Ke hāʻawi nei ʻo Marriott i nā kumuwaiwai e pono ai ke kāpae aku i nā ʻōnaehana Starwood a hoʻonui i ka hoʻonui ʻana i ka palekana i kā mākou pūnaewele.
Ua hana ʻo Marriott i kēia mau hana e kōkua iā ʻoe e nānā a pale i kāu ʻike.
Kikowaena Call Call hoʻolaʻa ʻia
Ua hoʻokumu ʻo Marriott i kahi kikowaena kelepona hoʻolaʻa e pane i kāu mau nīnau e pili ana i kēia hanana. Loaʻa ke kikowaena kelepona i nā ʻōlelo he nui. Hiki paha i kā mākou kikowaena kelepona hoʻolaʻa ke ʻike i ke kiʻekiʻe kiʻekiʻe ma mua, a mahalo mākou i kou ahonui. E ʻoluʻolu e nānā info.starwoodhotels.com no nā mea hou i kā mākou kelepona ʻike kikoʻī. ʻO nā kikoʻī o ke kikowaena kelepona:
aina | Phone | manawa & mau lā | ||
Nuhōlani | 1-800-270-917 | 24 Nā hola | Mon - Lā | |
ʻAukekulia | 0800-281462 | 0900 - 2100 CET | Mon - Lā | |
Pelekiuma | 0800-708-43 | 0900 - 2100 CET | Mon - Lā | |
Palakila | 0-800-724-8312 | 0900 - 2100 Brasilia ST | Mon - Lā | |
Kanaka | 877-273-9481 | 0900-2100 EST | Mon - Lā | |
China | 4001839188 | 0900 - 1800 Kina ST | Mon - Lā | |
China | + 86 20 38157000 | 0900 - 1800 Kina ST | Mon - Lā | |
Palani | 0805-080216 | 0900 - 2100 CET | Mon - Lā | |
Kelemānia | 0800-180-1978 | 0900 - 2100 CET | Mon - Lā | |
ʻInia | 000-800-050-1531 | 24 Nā hola | Mon - Lā | |
Ikalia | 800-728-023 | 0900 - 2100 CET | Mon - Lā | |
Iapana | 0120901011 | 0900 - 1800 Iapana ST | Mon - Poʻalima | |
Iapana | + 81 3 5423 6539 | 0900 - 1800 Iapana ST | Mon - Poʻalima | |
Aotearoa | 0800-359805 | 24 Nā hola | Mon - Lā | |
Mekiko | 01-800-099-0742 | 0900 - 2100 EST | Mon - Lā | |
Lukia | 8-800-100-6925 | 0900 - 2100 Moscow | Mon - Lā | |
Sinapoa | 800-492-2405 | 24 Nā hola | Mon - Lā | |
Kōlea Hema | 007988171758 | 0900 - 1800 Kōlea ST | Mon - Poʻalima | |
Kōlea Hema | + 81 3 4334 2202 | 0900 - 1800 Kōlea ST | Mon - Poʻalima | |
Kepania | 900-905407 | 0900 - 2100 CET | Mon - Lā | |
Kuikilana | 0800-561-876 | 0900 - 2100 CET | Mon - Lā | |
Aupuni ʻEmira ʻAlapia Hui Pū ʻia | 8000-3201-34 | 0900 - 2100 Kahawai | Mon - Lā | |
UK | 0-808-189-1065 | 0800 - 2000 GMT | Mon - Lā | |
USA | 877-273-9481 | 0900 - 2100 EST | Mon - Lā |
Ua hoʻomaka ʻo Marriott i ka hoʻouna ʻana i nā leka uila ma ke kaʻina holo ma Nowemapa 30, 2018 i nā malihini i hoʻopilikia ʻia nona nā helu leka uila i loko o ka hōkeo waihona kipa o Starwood.
Hāʻawi ʻo Marriott i nā mea kipa i ka manawa kūpono e kākau inoa ai ma WebWatcher me ka uku ʻole no hoʻokahi makahiki. Mālama ʻo WebWatcher i nā pūnaewele i kaʻana like ʻia ka ʻike pilikino a hana i kahi leka i ka mea kūʻai inā loaʻa nā hōʻike o ka ʻike pilikino o ka mea kūʻai aku. Ma muli o ke kānāwai a me nā kumu ʻē aʻe, ʻaʻole loaʻa ʻo WebWatcher a i ʻole nā huahana like i nā ʻāina āpau. E hāʻawi ʻia i nā malihini mai ʻAmelika Hui Pū ʻIa nāna e hoʻopau i ke kaʻina hana kākau inoa ʻo WebWatcher e hāʻawi ʻia i nā lawelawe kūkākūkā hoʻopunipuni a uku pānaʻi uku no ka manuahi.
Hāʻawi ka ʻāpana i lalo i ka ʻike hou aʻe i nā ʻanuʻu hiki iā ʻoe ke hana. Inā he mau nīnau kāu e pili ana i kēia leka hoʻomaopopo a no ke kākau inoa ʻana ma WebWatcher (inā loaʻa ia i kou ʻāina / ʻāina), e ʻoluʻolu e kipa info.starwoodhotels.com.
Aia nā inoa ʻo Starwood: W Hotels, St. Regis, Sheraton Hotels & Resorts, Westin Hotels & Resorts, Element Hotels, Aloft Hotels, The Luxury Collection, Tribut Portfolio, Le Méridien Hotels & Resorts, ʻEhā Manaʻo na Sheraton a me Design Hotels. ʻO Starwood nā inoa manawa like ʻole (Sheraton Vacation Club, Westin Vacation Club, The Luxury Collection Residence Club, St. Regis Residence Club, a me Vistana) pū kekahi.
Nānā ʻole i kahi āu e noho ai, ma lalo iho nei nā ʻanuʻu hou aʻe hiki iā ʻoe ke lawe.
Hoʻololi pinepine i kāu ʻōlelo huna. Mai hoʻohana maʻalahi i nā ʻōlelo huna. Mai hoʻohana i nā huaʻōlelo like no nā waihona he nui.
Loiloi i kāu hōʻike moʻolelo kāleka uku no ka hana ʻae ʻole a hōʻike koke i ka hana i ʻae ʻole ʻia i ka panakō nāna i hāʻawi i kāu kāleka.
E makaʻala i nā ʻaoʻao ʻekolu e hoʻāʻo nei e hōʻiliʻili i ka ʻike ma ka hoʻopunipuni (ʻike ʻia ʻo "phishing"), me nā loulou i nā pūnaewele hoʻopunipuni. ʻAʻole e noi ʻo Marriott iā ʻoe e hāʻawi i kāu ʻōlelo huna ma ke kelepona a i ʻole ka leka uila.
Inā manaʻo ʻoe he kolohe ka ʻaihue ʻike a hoʻohana hewa ʻia paha kāu ʻikepili pilikino, pono ʻoe e hoʻokaʻaʻike koke i nā luna kānāwai kūloko.
Hoʻomaopopo mākou iā ʻoe he mea aʻoaʻo mau e makaʻala no nā hanana o ka hoʻopunipuni a me ka ʻaihue ʻike ʻike ʻia e ka loiloi ʻana i kāu hōʻike moʻolelo a me nā hōʻike hōʻaiʻē manuahi no kekahi hana i ʻae ʻole ʻia. Hiki iā ʻoe ke loaʻa kahi kope o kāu hōʻike hōʻaiʻē, me ka uku ʻole, hoʻokahi manawa i kēlā me kēia 12 mahina mai kēlā me kēia o nā hui hōʻike hōʻaiʻē ʻekolu a ka lāhui. No ke kauoha ʻana i kāu hōʻike hōʻaiʻē manuahi makahiki, e ʻoluʻolu e kipa www.kauhihome.com a i ʻole kāhea kelepona manuahi ma 1-877-322-8228. ʻO ka ʻike pili no nā ʻoihana hōʻike hōʻike ʻaiʻē he ʻekolu e like me kēia:
Equifax, Pahu Leta 740241, Atlanta, GA 30374, www.kuihui.com, 1-800-685-1111 |
Experian, Pahu PO 2002, Allen, TX 75013, www.experian.com, 1-888-397-3742 |
TransUnion, Pahu Leta 2000, Chester, PA 19016, www.ihikihikkkk.com, 1-800-916-8800 |
Inā manaʻo ʻoe ua ʻaihue ʻia ʻoe no ka ʻaihue ʻike a i ʻole he kumu e manaʻoʻiʻo ai ua hoʻohana hewa ʻia kāu ʻike pilikino, pono e hoʻokaʻaʻike koke aku i ka Federal Trade Commission a / a i ʻole ke keʻena o ka Loio Kuhina i kou mokuʻāina. Hiki iā ʻoe ke kiʻi i ka ʻike mai kēia mau kumuwaiwai e pili ana i nā ʻanuʻu e hiki i ke kanaka ke lawe e hōʻalo ai i ka ʻaihue ʻike a me ka ʻike e pili ana i nā makaʻala hoʻopunipuni a me nā maluhia palekana. Pono ʻoe e launa pū me nā luna hoʻomalu kānāwai kūloko a faila i kahi hōʻike mākaʻi. E kiʻi i kahi kope o ka hōʻike a ka mākaʻi inā noi ʻia ʻoe e hāʻawi i nā kope i ka poʻe hōʻaiʻē e hoʻoponopono i kāu mau moʻolelo. ʻO ka ʻike pili no ka Federal Trade Commission penei:
FederalʻIliahi Komikina, Center Response Consumer, 600 Pennsylvania Avenue, NW Wakinekona, DC 20580, 1-877-IDTHEFT (438-4338), www.ftc.gov/idtheft
Inā kamaʻāina ʻoe ma Connecticut, Maryland, Massachusetts, North Carolina, a i ʻole Rhode Island, hiki iā ʻoe ke hoʻokaʻaʻike a loaʻa mai ka ʻike mai kāu loio mokuʻāina nui ma: |
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Inā ʻoe he kamaʻāina o Massachusetts a i ʻole Rhode Island, e hoʻomaopopo e like me ke kānāwai ʻo Massachusetts a i ʻole Rhode Island, he kuleana kou e faila a loaʻa kahi kope o kahi hōʻike mākaʻi. He kuleana nō hoʻi kāu e noi ai i ka hau paʻa. |
Inā he kamaʻāina ʻoe ma West Virginia, he kuleana kāu e noi aku i nā keʻena hōʻike mea kūʻai aku a puni ka ʻāina e waiho i nā "leka hoʻomaopopo" i kāu faila e hōʻike i nā mea hōʻaiʻē a me nā poʻe ʻē aʻe e lilo paha ʻoe i mea ʻaihue ʻike ʻia, e like me ia i hōʻike ʻia ma lalo nei. He kuleana nō hoʻi kāu e waiho i kahi pale palekana i kāu hōʻike hōʻaiʻē, e like me ia i hōʻike ʻia ma lalo nei. |
Nā leka hoʻomaopopo: Aia he ʻelua mau ʻano hoʻopunipuni hoʻopunipuni e hiki ai iā ʻoe ke kau ma kāu hōʻike hōʻaiʻē e kau i kāu mea hōʻaiʻē i ka leka hoʻomaopopo e lilo paha ʻoe i mea hōʻino ʻia i ka hoʻopunipuni — kahi leka mua a me kahi leka hoʻomākea. Hiki paha iā ʻoe ke noi e kau ʻia kahi leka hoʻomākalakala mua i kāu hōʻike hōʻaiʻē inā manaʻo ʻoe ua hele a ʻeha paha ʻoe i ka ʻaihue ʻike ʻike. Noho ka leka hoʻomaopopo mua i kāu hōʻike hōʻaiʻē ma kahi o 90 mau lā. Loaʻa paha iā ʻoe kahi leka ākea i kau ʻia ma kāu hōʻike hōʻaiʻē inā ua lilo ʻoe i mea maʻa i ka ʻaihue ʻike me ka hōʻoia palapala kūpono. E waiho ana kahi makaʻala hoʻopunipuni i kāu hōʻike hōʻaiʻē no ʻehiku mau makahiki. Hiki iā ʻoe ke kau i kahi mākaʻi hoʻopunipuni ma kāu hōʻike hōʻaiʻē ma ke kāhea ʻana aku i nā ʻoihana hōʻike hōʻike ʻaiʻē ʻekolu. |
Paʻahau ʻai ʻai: He kuleana kāu e kau i kahi hōʻaiʻē hōʻaiʻē, i ʻike ʻia ma ke ʻano he freeze palekana, ma kāu faila hōʻaiʻē, me ka uku ʻole, i hiki ʻole ke wehe ʻia kahi hōʻaiʻē hou i kou inoa me ka hoʻohana ʻole ʻia o kahi helu PIN i hāʻawi ʻia iā ʻoe. ke hoʻomaka ʻoe i ka paʻahau. Hoʻolālā ʻia kahi pale paʻa e pale ai i nā mea hāʻawi hōʻaiʻē kūpono mai ke kiʻi ʻana i kāu hōʻike hōʻaiʻē me kāu ʻae ʻole. Inā hoʻonoho ʻoe i kahi paʻa palekana, ʻaʻole hiki i nā mea hōʻaiʻē ʻē aʻe a me nā ʻaoʻao ʻē aʻe ke kiʻi i kāu hōʻike hōʻaiʻē ke ʻole ʻoe e hāpai iki i ka manawa. No laila, e hoʻolohi paha i kou hiki ke loaʻa ka hōʻaiʻē i ka hoʻohana ʻana i kahi freeze palekana.
ʻAʻohe uku e kau a hāpai ai paha i kahi paʻa palekana. ʻAʻole like me ka makaʻala hoʻopunipuni, pono ʻoe e hoʻokaʻawale i kahi paʻa palekana i kāu faila hōʻaiʻē ma kēlā me kēia ʻoihana hōʻike hōʻaiʻē. No ka ʻike a me nā ʻōkuhi e kau ai i ka pale ʻana o ka palekana, e kāhea aku i kēlā me kēia keʻena hōʻike hōʻaiʻē ma nā helu ma lalo: |
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No ke noi ʻana i kahi paʻa palekana, pono ʻoe e hāʻawi i kēia mau ʻike: |
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He hoʻokahi lā ʻoihana i nā keʻena hōʻike hōʻaiʻē ma hope o ka loaʻa ʻana o kāu noi ma ke kelepona ʻole a i ʻole nā mea uila paʻa, a i ʻole ʻekolu lā ʻoihana ma hope o ka loaʻa ʻana o kāu noi ma ka leka uila, e kau i kahi palekana palekana ma kāu hōʻike hōʻaiʻē. Pono nā ʻoihana hōʻaiʻē e hoʻouna i ka hōʻoia i kākau ʻia iā ʻoe i loko o ʻelima mau lā ʻoihana a hāʻawi iā ʻoe i kahi helu ʻike pilikino kūʻokoʻa ("PIN") a i ʻole ʻōlelo huna a i ʻole nā mea ʻelua i hiki ke hoʻohana ʻia e ʻae i ka wehe ʻana a i ʻole ka hāpai ʻana i ka palekana palekana.
No ka hāpai ʻana i ka paʻa paʻa palekana e ʻae ai i kahi mea kikoʻī a i ʻole hiki i kēlā me kēia mea ke komo i kāu hōʻike hōʻaiʻē, a i ʻole e hāpai i kahi paʻa palekana no kahi manawa i hōʻike ʻia, pono ʻoe e waiho i kahi noi ma o kahi helu kelepona ʻole, kahi uila uila paʻa. mālama ʻia e kahi hui hōʻike hōʻaiʻē, a i ʻole me ka hoʻouna ʻana i kahi noi i kākau ʻia ma o ka leka maʻamau, hōʻoia ʻia, a i ʻole ka pō i nā keʻena hōʻike hōʻaiʻē a hoʻokomo i ka ʻike kūpono (ka inoa, ka helu wahi, a me ka helu maluhia o ka nohona) a me ka helu PIN a i ʻole ka ʻōlelo huna i hāʻawi ʻia iā ʻoe ke ua kau ʻoe i ka paʻa paʻa palekana a me ka ʻike o kēlā mau ʻona a i ʻole kanaka āu e makemake ai e loaʻa i kāu hōʻike hōʻaiʻē a i ʻole ka manawa kikoʻī āu e makemake ai i ka hōʻike hōʻaiʻē. Loaʻa i nā ʻoihana hōʻike hōʻaiʻē i hoʻokahi lā ʻoihana ma hope o ka loaʻa ʻana o kāu noi ma ke kelepona manuahi ʻole a i ʻole nā ala uila uila, a i ʻole ʻekolu mau lā ʻoihana ma hope o ka loaʻa ʻana o kāu noi ma ka leka uila, e hāpai ai i ka paʻa paʻa no kēlā mau hui i ʻike ʻia a i ʻole no ka manawa i ʻōlelo ʻia. No ka wehe ʻana i ka paʻa paʻa palekana, pono ʻoe e waiho i kahi noi ma o kahi helu kelepona ʻole, kahi leka uila paʻa e mālama ʻia e kahi ʻoihana hōʻike hōʻaiʻē, a i ʻole me ka hoʻouna ʻana i kahi noi palapala ma o ka leka maʻamau, hōʻoia ʻia, a i ʻole ka pō i kēlā me kēia o nā hōʻaiʻē ʻekolu. nā bureaus a hoʻokomo i ka ʻike kūpono (ka inoa, ka helu wahi, a me ka helu maluhia o ka nohona) a me ka helu PIN a i ʻole ka ʻōlelo huna i hāʻawi ʻia iā ʻoe ke kau ʻoe i ka freeze palekana. Loaʻa i nā bureaus hōʻaiʻē hoʻokahi lā ʻoihana ma hope o ka loaʻa ʻana o kāu noi ma ke kelepona manuahi ʻole a i ʻole nā ala uila uila, a i ʻole ʻekolu mau lā ʻoihana ma hope o ka loaʻa ʻana o kāu noi ma ka leka uila, e hoʻopau i ka paʻa paʻa. |
ʻO ke kānāwai hōʻike kūpono: He kuleana pū kāu ma lalo o ke kānāwai pekelala Fair Credit Reporting Act, nāna e paipai i ka pololei, ke kaulike, a me ka hūnā pilikino ʻana i ka ʻike i nā faila o nā ʻoihana hōʻike mea kūʻai aku. Ua paʻi ka FTC i kahi papa inoa o nā kuleana nui i hoʻokumu ʻia e ka FCRA (https://www.consumer.ftc.gov/articles/pdf-0096-fair-credit-reporting-act.pdf), a pili kēlā ʻatikala i ka poʻe e ʻimi nei i ka ʻike hou aku e kipa iā www.ftc.gov/credit. ʻO ka papa inoa o nā kuleana FCRA o ka FTC: |
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Inā ʻoe he kumuhana ʻikepili ʻo European Union, a makemake ʻoe e ʻōhumu i kāu Mana Hoʻomalu ʻikepili, hiki iā ʻoe ke hoʻokaʻaʻike iā lākou ma: |
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Inā he kamaʻāina Kanada ʻoe, a makemake ʻoe e hoʻopiʻi i kāu komisina pilikino, hiki iā ʻoe ke hoʻopili iā lākou ma: |
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He aha e lawe ʻia mai kēia ʻatikala:
- Marriott has not finished identifying duplicate information in the database, but believes it contains information on up to approximately 500 million guests who made a reservation at a Starwood property.
- In the meantime, Marriott Security procedures had been in the global spotlight resulting in various legal and criminal actions taken by authorities around the world against the largest hotel chain in the world.
- A PR nightmare has been unfolding for Marriott resulting in making the brand speechless in avoiding responses to the media.