"ʻO kaʻu meʻe ponoʻī i kēia lā ʻo Ms. Patricia Dzai. Hana ʻo Patricia no Swissport ma Johannesburg, ʻApelika Hema, ”i ʻōlelo ʻia eTT Publisher ʻo Juergen Steinmetz. ʻO Swissport kekahi o nā ʻoihana lawelawe mokulele mokulele nui loa e hana nei i nā ʻāina a puni ka honua.
Hoʻolimalima nā mokulele nui iā Swissport e hoʻokele i nā pilina o nā mea kūʻai aku a me nā loiloi ke hiki mai i ka mālama ʻana i nā ukana, e like me nā mea i nalowale a i ʻole misplaced.
ʻO Lufthansa Kelemānia Airlines ka mea mālama ʻāina ma Johannesburg ʻo Swissport. Ua huakaʻi hele wau mai Nice a Cape Town ma o Frankfurt a me Johannesburg ma Lufthansa Kelemānia Airlines. ʻO wau he lālā ʻo United Airlines Star Alliance Gold a huakaʻi ma Lufthansa i ka papa ʻoihana. He lālā ʻo Lufthansa o Star Alliance.
I koʻu hōʻea ʻana i Johannesburg, ua lohe wau i koʻu inoa i kāhea ʻia e ko Lufthansa keʻena ukana nalowale i lawelawe ʻia e Swissport.
Ua haʻi ʻia mai wau aia nō kaʻu pahu i Frankfurt, a kau lākou ia i ka lele aʻe i Johannesburg. Ua wehewehe wau he mea nui loa ia e loaʻa ka paipu no kahi hanana hōʻike hōʻike nui, ka World Travel Market ma Cape Town, i ke kakahiaka.
Ua makemake ʻo Patricia Dzai, ka ʻākena Swissport ma Johannesburg, e hōʻoia i ka hiki o kēia a ua hoʻouna aku ʻo ia i kahi leka koʻikoʻi iā Lufthansa ma Frankfurt. Ua ʻōlelo ʻia ka leka:
Ua hauʻoli wau i ka ʻike ʻana e hele pololei kaʻu pahu ma LH 576 i Cape Town kokoke i ka manawa no ka hoʻomaka o ka World Travel Market.
Ua hele wau e lele i Cape Town a loaʻa iaʻu kahi leka uila i ke ahiahi e ʻōlelo ana e hele ana kaʻu pahu ma ka lele ʻo Lufthansa i Johannesburg, ʻokoʻa ia mai ka noi a Patricia. Ma muli o ka lohi a ua pani ʻia ke keʻena Swissport ma Johannesburg, ua hiki iaʻu ke loaʻa i kahi helu kelepona ʻole i paʻi ʻia no ka lawelawe ukana Lufthansa ma Frankfurt. ʻO Lufthansa, e like me ka hapanui o nā mokulele, e peʻe nei i nā helu kelepona e paipai i nā mea kaʻa e kamaʻilio wale ma ka leka uila.
Ua haʻi ʻia mai iaʻu e Lufthansa Baggage Service ma Frankfurt ʻaʻohe ʻōlelo e hoʻouna i kaʻu pahu i Cape Town i loaʻa iā Swissport Johannesburg. Ua ʻōlelo hou aku ka ʻākena e haʻi pinepine ʻole ʻia nā mea kaʻahele e nā ʻākena ʻo Swissport.
Ua wehewehe ka ʻākena Lufthansa ma Frankfurt i kāna hana ʻaʻole kōkua iaʻu, ʻoiai e lawelawe wale ʻia kēia ma Johannesburg. Ua hoʻopaʻapaʻa wau aia kaʻu pahu i Frankfurt a ʻaʻole ʻo Johannesburg, a ua pani ʻia ka māka lawelawe no Swissport ma Johannesburg.
ʻ saidlelo ka luna i kēia manawa ke hana nei ʻo ia i hoʻokahi manawa ʻokoʻa noʻu a e hoʻi pololei i kaʻu pahu ma LH576 i Cape Town. Ua ʻōlelo ʻo ia he 5 mau hola e hoʻopau ai i kēia, ke nui ka manawa e like me kāna.
I ka lā aʻe ua loaʻa iaʻu kahi leka hou e haʻi ana iaʻu i ka hele ʻana o ka pahu i Johannesburg ma kahi o Cape Town.
Ua kāhea aku wau iā Swissport ma Johannesburg, a ʻaʻole i ʻoi aku ka maikaʻi ʻole o ka nūhou. Ua haʻi lākou iaʻu, e kala ana, aia nō kaʻu pahu i Frankfurt no kahi lā ʻelua, a ʻaʻole lākou i ʻike i ke kumu.
Ua kāhea hou wau i ke keʻena lawelawe ukana ma Frankfurt a haʻi hou ʻia iā ia he kuhihewa kā Swissport no ka haʻi ʻole ʻana iā lākou i kahi e hoʻouna ai.
I kēia manawa ua huhū wau a ua kāhea hou aku iā Swissport Johannesburg. Ua noi wau iā Patricia no ke aha ʻo ia e wahaheʻe nei e pili ana i kēia. Ua haʻi wau iā ia ʻaʻole ʻo ia i hoʻouna i kēia noi i Frankfurt, e like me kā Lufthansa.
He ʻumi mau minuke ma hope mai, ua loaʻa iaʻu kahi leka uila me ka screenshot kiʻi paʻi manawa mai Patricia Dzai e hōʻike pololei ana iaʻu i ka mea i noi ʻia mai e ia ma mua.
Ua hele maoli ʻo Patricia i waho o kāna ala e ʻike pono e hui pū ʻia wau me kaʻu paipu i ka manawa a ma Cape Town. Ua huhū wau i ka noʻonoʻo ʻana ʻaʻole ʻo ia mālama a hana ʻole i kekahi mea, ʻoiai ʻoiaʻiʻo ua hana ʻo ia.
Hōʻike ia i kahi ʻoihana nui e like me Lufthansa he pilikia lawelawe lawelawe mea kūʻai aku. Hūnā lākou ma hope o kahi ʻōnaehana nui a hoʻomaʻamaʻa ʻia e ʻōlelo ʻaʻole kā lākou hana a hoʻopiʻi wale i nā poʻe ʻē aʻe no nā hemahema o ka hui.
ʻAʻohe ala e hiki ai iaʻu ke kamaʻilio me kekahi mea ma Lufthansa e pili ana i kēia, a ʻo kaʻu leka uila wikiwiki iā lākou i ka lā aʻu e hoʻāʻo nei e hoʻihoʻi hou i ka pahu i pane ʻia i 2 mau pule ma hope o koʻu hoʻi ʻana i ka home i Hawaii. Ua kākau ʻo Lufthansa i kēia:
"ʻOiai ʻaʻole mākou i hoʻokō i kāu mau mea i manaʻo ai i kēia manawa, ke lana nei ko mākou manaʻo e hoʻomau ʻoe i ka leʻaleʻa i ka lele ʻana iā Lufthansa. Minamina, ʻaʻole hiki iā mākou ke hoʻohuli i ka uaki a pale i kēia ʻike ʻoluʻolu, akā lana ka manaʻo ua hauʻoli ʻoe me ke kono ʻana i ka ʻaina awakea ma ka uku o Lufthansa ma USD 225 a i ʻole EUR 200. ʻO ko mākou manaʻolana e mālama ʻoe iā ʻoe iho i kahi ahiahi maikaʻi a ʻoluʻolu hoʻi. . ”
ʻAʻole i hāʻawi ʻia kahi wehewehe a ʻaʻohe mea i kala ʻia no ka hoʻopiʻi ʻana iā Patricia Dzai a me Swissport no ka hana ʻole i kā lākou hana.
Ua loaʻa iaʻu kaʻu paipu i ka lā hope ma hope o ka hōʻike kalepa a hoʻihoʻi iā ia i ka US wehe ʻole ʻia. I koʻu hoʻololi ʻana i nā mokulele ma Frankfurt, ua noi au i ka ʻākena e hana nei ma ka Senator Lounge e kamaʻilio me kahi luna i ka mālama ʻana i nā ukana e pili ana i kēia hihia a me ka uku. Ua haʻi ʻo ia iaʻu e hoʻouna wau i kahi leka uila, aʻu i hana ai i nā lā i hala.
Ua hāʻawi ʻo ia iaʻu i kekahi kokoleka a ua ʻōlelo ʻia e loaʻa iā lākou nā hoʻopiʻi a nā mea kūʻai aku i nā manawa āpau a hana i ka mea e hiki ai ke kōkua a pane, akā ʻaʻole ʻo ka ʻōnaehana hoʻihoʻi e ka mokulele.
ʻO nā mea āpau e pili ana i kahi mīkini inoa inoa ʻole mālama nui.
Hoʻomaikaʻi aku wau iā Patricia Dzai mai Swissport, ʻoiai ua maopopo iaʻu i kēia manawa ua lilo ʻo ia i mea pōpilikia no nā hemahema i hana ʻia e Lufthansa Kelemānia Airlines.
ʻO Patricia Dzai ka eTN Hero no kēia lā.
