TOKYO, Iapana - Ua hoʻolaha ʻo Japan Airlines (JAL) i kēia lā ua helu ʻia ʻo ia i ka helu ʻekahi no "Loyalty" a me "Customer Satisfaction" ma ka ʻāpana International Airlines, e like me nā hopena o ka ʻehā JCSI iJapan Customer Satisfaction Index jsurvey no 2015, i alakaʻi ʻia e Service Huahana a me ka hana hou no ka ulu (SPRING). Ma ka māhele huakaʻi, loaʻa ʻo JALPAK, kahi hui hui JAL i ka wahi mua ma "Customer Satisfaction" no ka manawa mua.
Ma o kāna hoʻokō ʻana e hoʻokomo mau i nā huahana hou a me nā hana a kēlā me kēia limahana e hoʻomaikaʻi i kāna lawelawe, a ma o nā papahana keʻa e hoʻonui i ka hōʻoluʻolu o nā mea kūʻai aku, ua kau mua ʻo JAL i ka "Loyalty" ma ka mahele ʻo International Airlines no ʻekolu. nā makahiki pili, ʻo ia kekahi o nā pahuhopu hoʻokele ponoʻī o ka ʻoihana. Hoʻohui ʻia, ua hoʻokō ʻo JAL i ka wahi mua ma ka "Kēleʻa Mea kūʻai," kahi hōʻailona JCSI nui, no ka manawa mua.
I loko o kā JAL hoʻolālā hoʻokele wā waena no nā makahiki kālā 2012-2016, ua hoʻonohonoho ʻia nā pahuhopu hoʻokele e hoʻokō i ka wahi mua ma ka “Loyalty” a me ka “Rate Advance Advance Advance” ma ka mokulele International Airlines (International Flight) a me nā Domestic Long-Distance Transport (Airlines ) mahele (Nā Mokulele Kūʻai) na FY2016. ʻO ka pae ʻana o ka mokulele no FY15 ka hopena ma ka wahi ʻelua ma ka “Hōʻike Manaʻo Manaʻo Manaʻo” no nā Flight International me ka hoʻomaikaʻi ʻana o ka helu kokoke i ke kūlana kiʻekiʻe, ʻo ke kolu o ka “Hōʻike Manaʻo Manaʻo Manaʻo” no nā Loko Kūloko, a me ka ʻelima ma ka “Loyalty”. No laila ke kūpaʻa mau nei ka mokulele e hoʻomaopopo i kēia mau māka i ka 31 Malaki 2017.
Ua hoʻokō ʻo Japan Airlines i nā hana ākea āpau e hoʻolako i nā lawelawe ʻoi loa a me ka hōʻoia ʻana i ka ʻike huakaʻi hōʻoluʻolu, hōʻoluʻolu a me ka hōʻoluʻolu no kēlā me kēia mea kūʻai e hoʻohana i nā lawelawe a JAL. E ʻapo ka mokulele i ka pahuhopu o ka loaʻa ʻana o ka wahi mua i ka hōʻoluʻolu o nā mea kūʻai aku ma nā mokulele mokulele a me nā mokulele.
Index International Airlines
(Nā mokulele o ka honua) ʻO ka lawe kaʻa kaʻa lōʻihi i loko (Nā mokulele)
(Nā mokulele kūloko)
kiʻekiʻe
(ka helu ʻana o ka makahiki i hala ma nā bracket) Ka helu helu
(ka helu o ka makahiki i hala ma nā brackets) Helu
Loyalty (rei intention rate) 1st (1st) 70.5 5th (3rd) 65.1
Laki Manaʻo Manaʻo Manaʻo 2nd*1 (1st) 69.3 3rd (3rd) 65.4
ʻoluʻolu o ka mea kūʻai aku 1st (2nd) 75.1 5th (4th*2) 71.5
* 1 Kuhi like me Singapore Airlines ma ka helu 2
* 2 Kuhi like me AIR DO ma ka wahi ʻehā
He aha e lawe ʻia mai kēia ʻatikala:
- Through its commitment to continuously introducing new products and by the actions of each and every staff to enhance its services, as well as through the cross-department initiatives to increase customer satisfaction, JAL scored first in “Loyalty”.
- The airline will embrace the challenge of achieving the first place in customer satisfaction on both international and domestic flights.
- In the Travel category, JALPAK, a JAL subsidiary company, achieved the first place in “Customer Satisfaction”.
