Ke hele nei ka ʻoihana hoʻokipa i "ʻenehana kiʻekiʻe"

ʻO ka pule i hala aku nei ma luna o ʻelima kaukani elitists hoʻokipa i hōʻuluʻulu ʻia no 3 mau lā ma Los Angeles no ka hoʻomaka ʻana o ka Hospitality Industry Technology Conference (HITEC), e loaʻa ana i ka hoʻonaʻauao ʻenehana hou a me nā loiloi huahana e kuhikuhi ana i kēia makahiki he $18 biliona ʻoihana hōkele.

Hōʻike nā mea koʻikoʻi mai ka pule i hala aku nei i ka hopena o ka hoʻohana kelepona malihini mai kekahi o nā hui hoʻokipa honua nui loa, ʻo Accor. Ua ʻike ka ʻaha kūkā 2013 i hala aku nei ua hoʻolaha ʻo Accor i ka hui pū ʻana me ka hui ʻenehana hoʻokipa ʻo Monscierge no ka hoʻomaka ʻana o ka Novotel Virtual Concierge.

I ka pau ʻana o ka HITEC 2014, ua mālama ʻia ka Virtual Concierge ma luna o 65k mau ʻōlelo aʻoaʻo kūloko a puni ka honua, ua hōʻiliʻili ʻia ma luna o 1.6 miliona mau paʻi pūnaewele mai nā malihini e hoʻouna ana i nā Novotel Digital Postcards, a ke hoʻomau nei i ka piʻi ʻana o 5.8 miliona mau pilina hoʻohana malihini.

Māhele ʻelua o ka papahana Virtual Concierge: Hoʻonui i ka huakaʻi malihini ma kēlā me kēia kaʻina, mai ka hoʻolālā ʻana ma mua o ka hoʻopaʻa ʻana, i ka mālama ʻana i nā pilina i hoʻonui ʻia i nā malihini ma hope o ka huakaʻi, ma o nā kelepona paʻalima a me ka ʻenehana SMS. He pahuhopu ko Novotel a me Monscierge e hoʻololi i ke ala ʻike malihini, e lawelawe i nā malihini e like me ka hana ʻana o ka concierge kikohoʻe hou - ma nā wahi hiki ke hoʻopā i ka ʻike huakaʻi o nā malihini.

ʻEhā mau wahi hoʻokuʻi huakaʻi malihini a Virtual Concierge
1. Hoʻolālā - Ke hoʻohui ʻana ma o ka mobile e hāʻawi i nā ʻōlelo aʻoaʻo kūloko a me nā makana kūikawā; hiki i nā malihini o ka honua ʻaʻole i kamaʻāina i ka ʻōlelo o ka huakaʻi me ka hoʻohana ʻana i nā noi lehulehu.
2. Ka huakaʻi a me ka hōʻea mua ʻana - Ke hoʻopaʻa ʻana ma o ka leka uila SMS ma ka lā hiki mai no nā noi minuke hope loa, nā kuhikuhi, kōkua a me ka ʻike huakaʻi. ʻO ka hoʻopaʻa ʻana i ka hōʻoia a me ka hoʻonohonoho ʻana ma mua o ka hōʻea ʻana me ka ʻole e hoʻolōʻihi i ka manawa i ka wā o ka hōʻea ʻana.
3. Noho ˆ Noho ka Concierge Virtual me ka malihini, ma ka pūnaewele a ma waho paha, e hāʻawi ana i ka ʻike piha hōkele, nā lawelawe, a me ka ʻike huakaʻi.
4. Nānā i waho/End o ka huakaʻi ˆ He kōkua i hāʻawi ʻia ma o Virtual Concierge no nā malihini e haʻalele ana i ka hōkele a me kahi wahi, a me ka mālama ʻana i kā lākou punahele kūloko no nā wahi Novotel āpau, a me ka hiki ke hoʻouna i nā leka leka uila a me nā leka i nā hoapili.

Ke hoʻomau nei ka palapala noi i ka haʻalele ʻana o nā malihini me ka loaʻa ʻana o ka ʻike huakaʻi Novotel a me nā ʻōlelo aʻoaʻo kūloko e kū nei ma ka honua holoʻokoʻa no ka hoʻolālā huakaʻi e hiki mai ana. Hiki iā Novotel ke hoʻouna i nā makana kūikawā a kūkulu i ka hilinaʻi o ka mea kūʻai aku ma o kahi pilina paʻa.

"ʻO ka mea a mākou e nānā nei me ka hoʻokō ʻo Novotel Virtual Concierge ke kūkulu nei i kahi ala hou i ka mākeke hoʻokipa e pili ana i ka ʻike malihini. Ma muli o ka holomua o ka ʻenehana a me nā manaʻolana malihini, ʻo ia kahi e hele ai ka hoʻokipa, a ke holomua nei ʻo Accor a me Monscierge i ka hana ʻana i kēia mau hoʻololi, ʻaʻole wale i loko o nā hōʻailona Accor āpau, akā i ka mākeke hoʻokipa. ˆ David Esseryk, Accor VP of Technology

Ke hāʻawi nei i kēia polokalamu kelepona ma 16 mau ʻōlelo ʻokoʻa, lilo ka Novotel Virtual Concierge i mea hana hou no ka hiki ʻana aku i nā malihini ma ka honua a hāʻawi i kahi lawelawe me ka ʻole o ka hoʻohui ʻana o nā limahana.

"ʻO ka ʻenehana SMS, nā polokalamu kelepona lehulehu, a me nā ʻōlelo paipai kūloko he mau hiʻohiʻona i loaʻa no ke komo ʻana 24/7 ma o ka app Novotel Virtual Concierge. E manaʻo wale ʻia kēia ʻenehana e nā malihini, a ʻo ka ʻike o ka mea huakaʻi e wehewehe ʻia e ko lākou ʻike i ka wā e hoʻomaka ai nā hanana o ka huakaʻi. Me nā helu helu hou e kū nei i kēlā me kēia lā e pili ana i ka hopena o nā smartphones, pono e ʻike nā hōkele i ka manaʻo nui o kahi huakaʻi ma ka poho lima. " ˆ Marcus Robinson, Luna Nui o Monscierge.

I loko o ka HITEC i ka pule i hala, ua hōʻike ʻia ka hui o Robinson i hana a hāʻawi aku i kanakolukūmāhā mau polokalamu kelepona ma o iPod i kahaha i nā kaulahao hōkele a me nā hui. I ka hoʻonui ʻana i ka hana kelepona no nā hōkele, ua hoʻolaha pū ʻo Monscierge i kahi hui kūhelu me SDD Systems, ka mea nāna i hoʻokumu i nā ʻōnaehana hoʻohui Jazz Fusion.

I ke koena o ka makahiki, e hui pū ana ʻo Accor a me kāna mau hōʻailona me Monscierge no ka hoʻolālā hohonu ʻana i ka hopena maikaʻi o ka hōkele me ka mea huakaʻi i kēlā me kēia pae o ka huakaʻi malihini holoʻokoʻa, mai ka hoʻolālā ʻana i nā huakaʻi a me ka lawe ʻana ma mua o ka hoʻopaʻa inoa ʻana, a kaʻana like ʻana i nā kikohoʻe. nā kiʻi pilikino ma hope o ka huakaʻi.