ʻAkaʻaka ke poʻo robotic i ka mea holo a aloha iā lākou: “ʻO FRAnny koʻu inoa. Pehea e hiki ai iaʻu ke kōkua iā 'oe?" He loea ʻo FRAnny ma ke kahua mokulele ʻo Frankfurt, a hiki iā ia ke pane i nā nīnau he nui - e like me ka ʻīpuka pololei, ke ala i kahi hale ʻaina kikoʻī, a pehea e komo ai i ka Wi-Fi manuahi.
ʻO ka robci concierge kahi papahana hui ma waena o Fraport AG, ka mea hoʻohana o Frankfurt Airport (FRA), a me DB Systel GmbH, ka mea lawelawe IT IT hoʻolaʻa ʻia a Deutsche Bahn. ʻO nā mea huakaʻi ma nā hubs nui, e like me nā kahua mokulele a me nā kahua kaʻaahi, makemake pinepine lākou i ke alakaʻi. I kēia mau hiʻohiʻona, hiki i nā mea kōkua uila a me nā roboti ke kākoʻo i nā limahana kanaka ma ke kau ʻana i nā nīnau maʻamau, no laila e hoʻomaikaʻi ana i ka hāʻawi lawelawe ʻana o ka poʻe kūʻai. ʻO ka hoʻokolokolo ʻeono mau pule ma ke kahua mokulele ʻo Frankfurt, ke kikowaena mokulele mokulele nui o Kelemania, e kōkua i ka loiloi iā FRAnny e pili ana i ka hana, ka ʻae a ka mea kūʻai aku a me ka pono kūpono i nā hanana o kēlā me kēia lā.
Hoʻokumu ʻia ʻo FRAnny i kahi ʻike kuʻuna a me kahi ʻōnaehana leo leo hoʻohana ʻia e ke ao (VUI) i hiki ke hoʻoili ʻia i nā ʻano like ʻole - e like me nā chatbots, nā mea kōkua leo a me nā robots. Ua hoʻomohala ʻia kēia ʻōnaehana lawelawe mea kūʻai uila e kahi hui o Deutsche Bahn IT loea. Ke hoʻohana nei i ka ʻikepili i huki ʻia mai ka ʻōnaehana ʻike kahua mokulele, hiki iā FRAnny ke hoʻomaopopo a pane i nā nīnau e pili ana i ka huakaʻi, nā wahi mokulele a me nā mea hou aʻe. Ma waho aʻe o ka hāʻawi ʻana i ka ʻike lele, ua mākaukau ʻo FRAnny i nā kamaʻilio liʻiliʻi a hiki ke kamaʻilio ma Kelemania, Pelekane a me ʻehiku mau ʻōlelo ʻē aʻe.
Ke ʻimi like nei ʻo Fraport lāua ʻo Deutsche Bahn i ka hiki ke loaʻa o nā ʻōnaehana lawelawe mea kūʻai leo i haku ʻia mai ka makahiki 2017. Ua mālama ʻia ka pailaka mua ma ke kahua mokulele ʻo Frankfurt i ka makahiki 2018 e hoʻohana ana i ka mua o FRAnny: ua kūleʻa nui ka hoʻokolokolo ʻehā mau pule. Ma hope o 4,400 mau launa pū, 75 pākēneka o ka poʻe ohua i koho i kā lākou kūkaʻi maikaʻi. Ma muli o ka manaʻo i loaʻa, ua hoʻomaikaʻi hou ʻia ka ʻepekema ʻimi hoʻopunipuni (AI) a me ka ʻikepili o ka lopako. Ke hōʻike nei ka hoʻokolokolo hou loa i ka kūpaʻa o nā ʻoihana ʻelua i ka hoʻomau mau ʻana i ka ʻike hana a me nā robotics. Eia kekahi, kau i nā hoʻomaikaʻi i hoʻokō ʻia ma o kā lākou paces ma lalo o nā kūlana o ka honua maoli.
I Iune, e hoʻāʻo ʻia ka lawelawe ma AI ma ke kikowaena hoino ma Berlin - aia ma kahi o 300,000 mau huakaʻi a me nā mea kipa i kēlā me kēia lā. E loaʻa i nā ʻelele lawelawe mea lawelawe kanaka ma kā Deutsche Bahn kikowaena ʻike akamai mai ke kaikuahine o FRAnny, ʻo SEMMI.
He aha e lawe ʻia mai kēia ʻatikala:
- ” FRAnny is an expert on Frankfurt Airport, and is able to answer a wide range of questions – including the correct gate, the way to a specific restaurant, and how to access the free Wi-Fi.
- FRAnny is based on an artificial intelligence and a cloud-based voice-user interface (VUI) that can be deployed in a variety of forms – including in chatbots, voice assistants and robots.
- The robotic concierge is a cooperative project between Fraport AG, the operator of Frankfurt Airport (FRA), and DB Systel GmbH, Deutsche Bahn's dedicated IT service provider.
