Selbyville, Delaware, ʻAmelika Hui Pū ʻIa, Nowemapa 4 2020 (Wiredrelease) Global Market Insights, Inc –: ʻO ka Interactive Voice Response (IVR) māhele ka mea i hoʻomalu i ka mākeke polokalamu kikowaena kikowaena a helu ʻia ma luna o 15% o ka māhele mākeke ma 2017. o nā smartphones e nā mea kūʻai aku ua pani i ka IVR hoʻokumu leo kuʻuna me ka ʻenehana IVR ʻike. ʻO kēia paepae hoʻololi e hiki ai i nā mea kūʻai ke hoʻopā i nā menus pale a loaʻa i kā lākou mau pane i koi ʻia ma mua o ke kali ʻana i ka IVR kuʻuna e heluhelu i nā koho makemake ʻole i koi ʻia e nā mea kūʻai. Mālama kēia polokalamu IVR ʻike ma kahi o 75% o nā kelepona lawelawe o ka mea kūʻai aku e hoʻololi i ka hana o ke kikowaena kikowaena a alakaʻi i ka hauʻoli o ka mea kūʻai aku.
Ke ulu nei nā lawelawe hoʻokele no ka polokalamu kikowaena kikowaena ma ka wikiwiki a manaʻo ʻia e ulu ma kahi CAGR o luna o 21% i ka wā wānana. Ma ka hāʻawi ʻana i ka ʻike kūpono a me ka ʻike e pono ai e hana i nā ʻenehana polokalamu kikowaena kikowaena koʻikoʻi, hoʻonui nā mea lawelawe hoʻokele i nā hiki kūloko o nā mea kūʻai aku me ka hoʻohana pono ʻana i nā kumuwaiwai. Hoʻokō nā mea lawelawe lawelawe i ka hoʻonohonoho maʻamau o nā polokalamu hou a pau e pili ana i ke kaiapuni kikowaena contact, e hōʻoia ana e hoʻopaʻa ʻia nā kikowaena kamaʻilio a hōʻano hou ʻia i ka manawa, e hoʻokele ana i ka noi mākeke polokalamu kelepona.
E kiʻi i kahi kope kope o kēia hōʻike noiʻi @ https://www.decresearch.com/request-sample/detail/2972
Manaʻo ʻia ʻo Contact Center Software Market e ʻoi aku ma mua o $ 40 biliona e 2024. ʻO ka piʻi ʻana o ka noi no ka hoʻokō ʻana i nā koi o nā mea kūʻai aku ikaika, nā holomua ʻenehana i ke kula o ka mīkini aʻo, AI, a me IoT, a me ka piʻi ʻana o ka hoʻohui ʻana me nā paepae pūnaewele ʻo ia nā kumu nui e alakaʻi nei. ka ulu ʻana o ka mākeke polokalamu kelepona pili honua. ʻO ka piʻi nui ʻana o ka noi no ka hoʻonā ʻana i nā polokalamu kikowaena kikowaena kikowaena e nā ʻano ʻoihana like ʻole me BFSI, mālama olakino, IT & Telecom, huakaʻi a me ka hoʻokipa, a me nā hui aupuni he hopena maikaʻi nō hoʻi i ka mākeke.
ʻO ka automation o ka contact center solutions e hoʻoikaika i ka ulu ʻana o ka mākeke polokalamu kelepona. Hoʻopuka ke kaʻina hana automation i nā kaʻina hana ponoʻī ma o ka ʻae ʻana i ka paepae lawelawe o nā mea kūʻai aku e hoʻokaʻawale i nā hopohopo haʻahaʻa haʻahaʻa, e ʻae ana i nā mea kikowaena kikowaena e nānā i nā pilina paʻakikī a waiwai nui. Kōkua kēia i nā hui i ka mālama ʻana i nā kumukūʻai a me ka hoʻonui ʻana i ka huahana holoʻokoʻa o ka ʻoihana me kahi ʻike mea kūʻai aku i hoʻonui ʻia.
Hoʻolālā ʻia ke kumu hoʻolālā kapuaʻi ma kahi o 29% o ka māhele mākeke e 2024. Hāʻawi ke kumu hoʻohālike i nā kikowaena pili i nā ala like ʻole a me nā ʻenehana hou loa me ka hiki ke hoʻonui i nā luna a me lalo e like me ke koi. Hoʻemi pū ia i nā kumukūʻai kākoʻo a hoʻoneʻe i nā lilo no ka hoʻomaikaʻi ʻana, e hōʻoia ana i ka holo ʻana o ka ʻoihana me ka ulu wikiwiki o ROI. Hāʻawi ia i ka ʻike hope loa, hāʻawi i nā limahana hana a me nā mea kūʻai aku i kahi pūʻulu piha o ka ʻikepili mōʻaukala, nā dashboards manawa maoli, a me nā mea hana a me ka hoʻokele maikaʻi. Hāʻawi kēia i nā hui i nā ʻike koʻikoʻi, e ʻae iā lākou e hana i nā hana kūpono e hoʻokō ai i nā koi o ka mea kūʻai aku.
Kuhi ʻia ka māhele huakaʻi a me ka hoʻokipa hoʻokipa e ulu ma kahi CAGR o luna o 16% ma luna o ka wānana manawa. Ke ulu nui nei ka hoʻohana ʻana i ka polokalamu kikowaena kikowaena ma kēia ʻoihana no ka mea e hāʻawi ana i ka lawelawe mea kūʻai aku i nā poʻe kaʻa ma ka pūnaewele o ka hui a i ʻole e hana ana ma o nā kahua kamaʻilio ʻē aʻe e pili ana i ke kamaʻilio a me ka media media. ʻO ka mālama ʻana i ka kamaʻilio maikaʻi ma waena o ka contact center, billing, marketing, a me nā keʻena pili e hāʻawi i kahi ʻike maʻalahi o ka mea kūʻai aku e hoʻonui maoli i ka ulu ʻana o ka mākeke polokalamu kelepona. Eia kekahi, ke neʻe wikiwiki nei nā ʻoihana hoʻokipa mai ka polokalamu kikowaena kikowaena kikowaena i nā ʻōnaehana kapuaʻi ma muli o nā pono i hoʻohui ʻia me lākou. No ka laʻana, i Iulai 2016, ua hoʻohana kahi hui hoʻokipa honua i ke ao kamaʻilio o ka mea kūʻai aku maContact. E kōkua kēia ʻōnaehana kapuaʻi omnichannel i ka ʻoihana i ka hoʻokō ʻana i nā hopena ʻoihana i hoʻonui ʻia.
Kuhi ʻia ka mākeke kikowaena kikowaena ʻo ʻAmelika Hui Pū ʻIa ma luna o $ 3 biliona ma luna o ka manawa wānana. Hoʻokumu ʻia ka ulu ʻāina i ka piʻi ʻana o nā ʻenehana hou e pili ana i ka computing cloud, ka ʻike ʻōlelo, ka analytics, a me AI i hui pū ʻia me ka piʻi ʻana o ka noi no ka ʻike mea kūʻai aku. ʻO nā ʻano ʻoihana like ʻole e pili ana i ka mālama olakino, telecommunications, a me nā hale kūʻai ke hoʻopukapuka nei i ka mākeke polokalamu kelepona ʻo ʻAmelika Hui Pū ʻIa e hāʻawi i kahi ʻike kamaʻilio omnichannel i kāna mau mea kūʻai. ʻO ka hoʻokomo ʻia ʻana o nā kikowaena hoʻopili kapuaʻi ma kēia ʻāina aia nō i ka pae mua me ka hoʻomohala nui i ʻike ʻia ma Argentina, Brazil, Mexico, Chile, a me Peru. Manaʻo ʻia kona hoʻopaʻa ʻia e ulu i ka wā wānana, ka mea nui ma nā wahi o Kolombia a me Costa Rica, ke alakaʻi nei i ka ulu ʻana o ka mākeke polokalamu kelepona.
Noi no ka hoʻopilikino ʻia @ https://www.decresearch.com/roc/2972
ʻO Avaya, Cisco, Five9, Huawei Technologies, BT, a me 8 × 8 kekahi o nā mea kūʻai kaulana i ka mākeke polokalamu kikowaena kikowaena. ʻO nā mea pāʻani ʻē aʻe i ʻike ʻia ʻo Ameyo, Enghouse Interactive, Aspect Software, Fenero, Genesys, Mitel, NEC, Nice, Nixxis, Oracle, Ring Central, Solgari, Unify, Verizon, a me Vocalcom. ʻO ka hui ʻana a me ka loaʻa ʻana nā hoʻolālā nui i hāpai ʻia e nā mea pāʻani e loaʻa ai kahi mākeke hoʻokūkū. No ka laʻana, i ka mahina ʻo Kepakemapa 2018, ua loaʻa iā Twilio kahi hui polokalamu kikowaena kikowaena Ytica i manaʻo e hoʻonui i kona kūlana i ka mākeke loaʻa kālā.
Papa Kumuhana (ToC) o ka hōʻike:
Mokuna 3. Contact Center Software Market Insights
3.1. Hoʻolauna
3.2. Māhele ʻāpana
3.3. ʻĀina ʻenehana, 2013-2024
3.4. Hoʻokaʻaʻike kikowaena lako polokalamu kaiaola
3.4.1. Hoʻokaʻaʻike i nā lako polokalamu kikowaena
3.4.2. Nā mea hoʻolako kikowaena kikowaena
3.4.3. Nā mea hoʻohui kikowaena kikowaena
3.4.4. Nā mea hoʻokaʻawale
3.4.5. Hoʻopau i nā mea hoʻohana
3.5. Hoʻokaʻaʻike kikowaena lako polokalamu kālai'āina
3.6. Evolution lako polokalamu kelepona
3.7. ʻEnehana a me nā ʻāina hou
3.7.1. Artificial Intelligence (AI) a me ke aʻo ʻana i ka mīkini
3.7.2. ʻenehana ma ke ao
3.7.3. ʻIkepili nui a me ka wānana wānana
3.8. ʻĀina hoʻomalu
3.8.1. ʻEulopa Huina Kūikawā (ECCS)
3.8.2. Hoʻoponopono i ka pale ʻikepili maʻamau (GDPR)
3.8.3. Mana Hoʻoponopono ʻOihana Waiwai (FINRA)
3.8.4. Koo Palekana ʻikepili palekana ʻikepili hana (PCI DSS)
3.8.5. ʻO ke kānāwai no ka lawe ʻana a me ke kuleana o ke ola kino (HIPAA)
3.8.6. Kūʻai Kūʻai Kūʻai Kūʻai Kūʻai (TSR)
3.8.7. Kānāwai Palekana Kuleana Pūnaewele Kaleponi (CalOPPA)
3.9. Nā ikaika ikaika o ka ʻoihana
3.9.1. ʻO nā hoʻokele ulu
3.9.1.1. Ke piʻi nei ka noi no ka automation o nā hoʻonā kikowaena kikowaena
3.9.1.2. Ka puka ʻana mai o ke kamaʻilio omnichannel
3.9.1.3. ʻO ka hoʻonui ʻana i ka hoʻohana ʻana i ka media media e nā mea kūʻai aku
3.9.1.4. ʻO ka holomua i nā ʻenehana hou me IoT a me AI
3.9.1.5. Ke hoʻonui nei i ka hoʻohana ʻana i nā hāʻina kikowaena pili i ke ao
3.9.2. ʻO nā pilikia a me nā pilikia o ka ʻoihana
3.9.2.1. ʻO ka hoʻopukapuka mua kiʻekiʻe a me nā hoʻohui paʻakikī
3.9.2.2. ʻAʻole hiki ke hoʻokō i ka hoʻonā kelepona mua haʻahaʻa a hoʻonui i ka wikiwiki o ka pane
3.10. ʻIkepili a Porter
3.10.1. Ka hoʻoweliweli o nā mea komo hou
3.10.2. Ka hoʻoweliweli o nā mea pani
3.10.3. Ka mana kūʻai o ka mea kūʻai
3.10.4. Ka mana kūʻai o ka mea hoʻolako
3.10.5. Hoʻokūkū ʻoihana
3.11. Nānā PESTEL
3.12. Ka hoʻouluulu kūpono kūpono
Mokuna 4. ʻĀina hoʻokūkū, 2017
4.1. Hoʻolauna
4.2. Ka hoʻokūkū hoʻokūkū o nā mea pāʻani mākeke koʻikoʻi
4.2.1. ʻO Avaya
4.2.2 Cisco
4.2.3. ʻElima9
4.2.4. Huawei Technologies
4.2.5. 8 × 8
4.3. Ka hoʻokūkū hoʻokūkū o nā mea kūʻai kaulana ʻē aʻe
4.3.1. Fenero
4.3.2. Nixxis
4.3.3. Solgari
4.3.4. Nā Pūnaehana luna lalo
E nānā i ka Papa Kuhikuhi piha (ToC) o kēia hōʻike noiʻi @ https://www.decresearch.com/toc/detail/contact-center-software-market
Ua paʻi ʻia kēia ʻike e ka hui Global Market Insights, Inc. ʻAʻole pili ka ʻOihana WiredRelease News Department i ka hoʻokumu ʻia ʻana o kēia ʻike. No ka ninaninau lawelawe hoʻokuʻu hoʻokuʻu, e ʻoluʻolu e kiʻi iā mākou ma [pale ʻia ka leka uila].
He aha e lawe ʻia mai kēia ʻatikala:
- The managed services for contact center software are growing at a fast rate and are projected to grow at a CAGR of over 21% over the forecast period.
- The growing demand for meeting dynamic customer requirements, technological advancements in the field of machine learning, AI, and IoT, and the rising integration with social media platforms are the major factors driving the global contact center software market growth.
- The use of contact center software is booming in this industry as it delivers automated customer service to passengers on the company's website or operates through other communication platforms including chat and social media.
