FORT WORTH, Texas - Ua hoʻokumu ʻo American Airlines i kēia lā i kahi kaʻina holo moku holoʻokoʻa e mālama ai i ka manawa holo holoʻokoʻa ma o ka ʻae ʻana i nā mea kūʻai aku e holo māmā ana e holo ma mua. E kono ʻia nā mea kūʻai e hele ana me hoʻokahi mea lawe ponoʻī i kūpono ma lalo o ka noho i mua o lākou e kau ma mua o ka Pūʻulu 2.
ʻO ke kaʻina hana hoʻokele hou he laʻana ʻē aʻe o ka hana hou ʻana o ʻAmelika iā ia iho ma o ka ʻimi mau ʻana i nā ala e hoʻoponopono ai i nā kaʻina hana, e hana ana i kahi huakaʻi huakaʻi maikaʻi a leʻaleʻa. Me ka hoʻokō ʻana i ka manawa he kumu nui i ka helu hilinaʻi o ka mokulele, ʻo kēlā me kēia minuke i mālama ʻia i ka wā e holo ana e hiki ai iā ʻAmelika ke hoʻihoʻi i hope mai ka ʻīpuka ma mua, e hopena i ka haʻalele ʻana a me ka hōʻea ʻana.
"No nā mea kūʻai aku, ʻo ka haʻalele ʻana i ka manawa a me ka hōʻea ʻana i ko lākou huakaʻi i ka manawa he kumu nui ia i ko lākou manaʻo e pili ana i ko lākou ʻike holoʻokoʻa," wahi a Carol Wright, Hope Pelekikena ʻAmelika - Hoʻolālā Kūʻai. "Ke hōʻike nei kā mākou mau ho'āʻo e hoʻomaikaʻi kēia kaʻina hana hou i ko mākou hilinaʻi a me ka hana manawa manawa, ʻoiai ʻoi aku ka maʻalahi a ʻoi aku ka leʻaleʻa no kā mākou mea kūʻai. ʻO ia kekahi laʻana o kā mākou ʻōlelo hoʻohiki e kau i kā mākou mea kūʻai ma ke kikowaena o nā mea āpau a mākou e hana ai.
Ma hope o ke kaʻina hana hoʻokele hou i hana ʻia ma mua o kēia makahiki ma nā ʻīpuka American Airlines ma nā mokulele ma Austin, Texas (AUS), Baltimore (BWI), Denver (DEN), Fort Lauderdale, Fla. (FLL), Kansas City, Mo. ( MCI), Minneapolis-St. Paul (MSP) a me Washington-Dulles (IAD).
Ua loaʻa i ka hoʻāʻo nā manaʻo maikaʻi loa mai nā mea kūʻai aku o ʻAmelika, a me nā ʻelele e like me ke kaʻina hana hou no ka mea hiki iā ia ke holo mālie a wikiwiki hoʻi no kēlā me kēia. Manaʻo ʻo ʻAmelika e ʻike i ka hōʻemi nui ʻana o ka manawa kau moku ma kēlā me kēia lele me ke kaʻina hana hou.
Ke ʻimi mau nei ʻo ʻAmelika i nā ala hou e hoʻonui ai i ka ʻike mea kūʻai aku. ʻO nā mea hoʻonui hou i hoʻolālā ʻia e hāʻawi i nā mea kūʻai aku i nā koho hou aʻe i ka wā e hele ai:
ʻO ka hoʻonui ʻia ʻana o nā kiosk o nā hanauna hou o ʻAmelika me ka hiki ke hoʻopaʻa inoa ponoʻī no nā ukana i hoʻopaʻa ʻia, e wikiwiki ana i ke kaʻina hoʻopaʻa inoa.
ʻO nā koho pānaʻi hou me nā pōmaikaʻi e pili ana i kahi noho i makemake ʻia, ka holo mua ʻana a me nā hoʻololi ʻana o ka lele i ka lā hoʻokahi
ʻOi aku ka nui o nā awa mana ma luna o ka moku e kōkua i nā mea kūʻai aku e hoʻopaʻa ʻia a pili i kā lākou huakaʻi
ʻO ke kulekele ukana a ʻAmelika e hiki ai i kēlā me kēia mea kūʻai ke lawe ma luna o ka moku me ka uku ʻole i hoʻokahi mea ponoʻī e kūpono ma lalo o ka noho i mua o lākou a me hoʻokahi ʻeke e kū ana i nā koi nui o ka lawe ʻana i kauoha ʻia e FAA e hoʻokomo i loko o ke keʻena mālama ma luna. Me ke kaʻina hana hoʻokele hou, hiki i nā mea kūʻai aku e makemake e holo mua ma mua o ka Pūʻulu 2 hiki ke nānā i kā lākou ʻeke ʻeke me ka uku ʻole.
He aha e lawe ʻia mai kēia ʻatikala:
- With on-time performance being a key factor in the airline’s dependability rating, every minute saved during boarding allows American to push back from the gate earlier, resulting in a more timely departure and arrival.
- American’s baggage policy allows each customer to take onboard at no charge one personal item that will fit under the seat in front of them and one bag that meets the FAA-mandated carry-on size requirements to fit into the overhead storage compartment.
- The new boarding process is another example of how American is reinventing itself by continuously seeking out ways to streamline processes, creating a more efficient and enjoyable customer journey.
