Heluhelu i ka CEO ʻo Singapore Airlines Heartfelt Apology a me ka makana no nā Elite lālā

Heluhelu i ka CEO ʻo Singapore Airlines Heartfelt Apology a me ka makana no nā Elite lālā
goh choon phong

ʻO Goh Choon Phong ka luna nui o Kēkēmapa Airlines a me Singapore Airlines Cargo. Ua koho ʻia ʻo ia i CEO no ka mokulele ma ka lā 3 Kepakemapa 2010. Ma mua o kona koho ʻia ʻana, ua hana ʻo ia no ka hui SIA no 20 mau makahiki no ka hana a nā airlines ma Kina a me Scandinavia.
ʻO Singapore Airlines kahi lālā o Star Alliance a ʻike ʻia ma nā wahi āpau o ka honua ʻo ia kekahi o nā ʻoihana mokulele kiʻekiʻe.

Ua lilo ka puni ʻana o ka lele ma muli o Coronavirus i ka honua a ʻaʻole i pale aku iā Singapore a me Singapore Airlines. i kēia lā ua ʻōlelo ʻo CEO Goh Choon Phong i nā mea kūʻai aku SIA āpau me kēia aloha aloha a me ka nānā no ka wā e hiki mai ana

'Lelo kāna leka:

ʻO ka mea kūʻai aku i aloha ʻia,

Lana koʻu manaʻo ua maikaʻi ʻoe a me kāu poʻe i aloha ʻia i kēia mau manawa kamahaʻo.

Kakaikahi, inā kekahi, o mākou i hiki ke noʻonoʻo i kahi maʻi ahulau puni honua e like me kēia ma ke ʻano o ka ʻāina ma hope o ka pāpā ʻana o ka ʻāina i ka huakaʻi hele honua ma muli o ka maʻi ahulau. ʻOiai nā hana e loaʻa ai ka COVID-19 i lawe ʻia mai kahi kuanaʻike olakino lehulehu, ua hōʻino lākou i ka ʻoihana mokulele a hōʻike iā mākou ma Singapore Airlines me ka pilikia nui loa i kā mākou moʻolelo.

Mākou mau mea kūʻai mai a me nā limahana noho mau ko makou mua makakoho. Ua alakaʻi kēlā kumumanaʻo i ka nui o kā mākou mau hoʻoholo i loko o nā mahina ʻelua i hala aku nei i ka pane ʻana i ka nui o ka nui o ka maʻi ahulau, a me ka ulu ʻana o nā pani palena i hoʻohiolo i ka huakaʻi ea.

ʻIke mākou hilinaʻi ʻoe iā mākou e hoʻopakele i kahi ʻike lele lele a me ka nohona honua. ʻO ia ke kumu i hoʻololi ai i kā mākou lawelawe mokulele e hōʻemi i nā makaʻi i kā mākou mau mea kūʻai aku a me nā luina ʻoiai mākou i ka lewa a hoʻonui i kā mākou hana hoʻomaʻemaʻe a me ka disinfection i loko o ka mokulele a me nā wahi o ka honua e like me nā lounges SilverKris.

ʻOiai mākou e hoʻoliʻiliʻi i kā mākou hana ma muli o ka pau ʻana o nā palena, ua maopopo iā mākou he nui nā mea o ʻoukou a me nā mea aloha e pono e hoʻi i ka home i ka wā hiki. A hilinaʻi ʻoe iā mākou e hiki ai ke hana. ʻO ia ke kumu, ʻoiai ka hōʻemi wikiwiki ʻana o ka ʻoihana waiwai, hoʻomau mākou me nā lawelawe i nā kūlanakauhale nui no ka lōʻihi e hiki iā mākou.

Ua loaʻa iā mākou nā memo hōʻeuʻeu he nui mai kā mākou mea kūʻai aku ma nā pule hebedoma i hala. Mahalo, nui kou manaʻo i kāu huaʻōlelo pumehana o ka mahalo iā mākou i kēia wā hoʻāʻo.

I ka manawa like, ʻike pū mākou i ka hapanui o ʻoukou i hoʻopilikia ʻia e nā hōʻoki lele lele nui. E kala mai iaʻu no kēia.

Ua loaʻa i kā mākou mau kime he nui o nā kāhea, nā leka, a me nā leka uila i hala ʻole i nā pule i hala iho nei. ʻOiai mākou e hoʻonui ana i ka hiki lawelawe ma nā kikowaena lawelawe o kā mākou mea kūʻai aku, ua hoʻopilikia ʻia kekahi o kā mākou hana kikowaena pili i nā ʻāina ʻē e nā lockdown i kau ʻia e ke aupuni. A ʻo kahi hopena, ʻike mākou ua hana mākou iā ʻoe i mea hoʻonāukiuki a hopohopo nui paha. Mahalo mākou i kou ahonui a me ka hoʻomaopopo ʻana iā mākou e hana i nā mea āpau a mākou e hiki ai ke kākoʻo i kāu mau pono, a pane koke iā ʻoe i ka wā hiki.

Ma ka ʻike i ka maopopo ʻole ma waena o ka laha COVID-19, e mālama ʻia ka waiwai o ka ʻāpana o kāu mau tikiki i hoʻohana ʻole ʻia ma ke ʻano he hōʻaiʻē lele ke hoʻopau ʻia kāu lele a i ʻole inā makemake ʻoe e hoʻopaneʻe i kāu huakaʻi. Hiki iā ʻoe ke hoʻohana i kēlā mau hōʻaiʻē e hana i kahi hoʻopaʻa inoa hou i kēlā me kēia manawa mai kēia manawa a hiki i ka 31 Malaki 2021. Ua haʻalele mākou i nā uku hōʻike ʻole a me nā rebooking hou. E ʻoluʻolu e leka uila iā mākou ma aneʻi ke hoʻopaʻa ʻoe i kāu hoʻolālā huakaʻi hou.

Makemake pū wau e kaʻana e hoʻololi hou mākou i nā kūlana lālā KrisFlyer Elite a me PPS Club no 12 mau mahina i ka hopena o ko lākou makahiki lālā. Pili kēia i nā lālā āpau e pau ana mai Malaki 2020 a hiki i Pepeluali 2021. E hoʻonui ʻia ka pono o nā PPS hoʻopau a me nā Elite Gold Rewards a hiki i ka 31 Malaki 2021.

He hōʻailona liʻiliʻi kēia o kā mākou mahalo no kou kūpaʻa a me kou kākoʻo, a mākou e waiwai nui ai i ka wā e hana nui ai e puka i waena o kēia maʻi.

No nā makahiki he 70 a ʻoi, ua hoʻonohonoho ʻo SIA i ke kūlana no nā huahana lele a me nā lawelawe i ka ʻoihana mokulele. Maopopo ʻole i ka manawa e mālama ʻia ai ka maʻi Covid-19. Akā ke hiki, hiki iā ʻoe ke maopopo e mākaukau mākou e hoʻokipa iā ʻoe ma ka moku a hāʻawi hou, i kahi lawelawe kūikawā āu i manaʻo ai a kamaʻāina pū kekahi.

A hiki i kēlā manawa, e ʻoluʻolu e palekana a olakino hoʻi.

Nāu me ke aloha,
ʻO Goh Choon Phong
Luna Nui, Kēkēmapa Airlines

No ka mea kākau

Avatar o Juergen T Steinmetz

ʻO Juergen T Steinmetz

Ua hana mau ʻo Juergen Thomas Steinmetz i ka huakaʻi a me ka ʻoihana hoʻokipa mai kona wā ʻōpio i Kelemania (1977).
Ua hoʻokumu ʻo ia eTurboNews i ka makahiki 1999 ma ke ʻano he nūhou pūnaewele mua no ka ʻoihana hoʻokipa huakaʻi o ka honua.

Kaʻana like i...