Ua haʻi ʻia ʻo ia he Heroe eTN i Iulai, a ua loaʻa iā ia ka Makana ʻIke Mea Kūʻai Mea From KLM Hōlani Mokulele ma Amsterdam. Regina Fernandez Ortaleza kahi hiʻohiʻona nani e pili ana i ka hiki i ka lawelawe mea kūʻai aku ke uku aku ʻaʻole wale no ka mea kūʻai aku ke hana maikaʻi ʻia.
Ua hana kahi ʻelele lawelawe mea kūʻai aku KLM Call Center e pili ana iā Philipino i ka ʻike huakaʻi o kahi huakaʻi ʻAmelika e hoʻāʻo nei e kau i kahi lele ʻo KLM Codeshare ma Moscow. Ua hoʻokau ʻo Regina Fernandez Ortaleza i nā mea hiki ʻole iā Liana Cemenski, kahi mākaʻi KLM mai Minneapolis, Minnesota, USA.
Ua kūleʻa ʻo Skyteam Alliance, ua hāʻawi ʻāpono ʻo Delta Airlines i ka ʻike hewa, ua holomua ʻo KLM Code Share Partner Aeroflot, a ua hōʻole wale nā ʻĀlio lawelawe KLM ma Moscow e komo i ka pilikia. I ka manawa i lilo ai ʻo Regina mai ka KLM Call Center ma Filipaina ʻaʻole ʻo ia i lawe no ka pane a ua hōʻoiaʻiʻo ʻo Liana i kona holo ʻana mai Moscow a i ʻAmekekama. I kēia manawa ua ʻike ʻo KLM Executives i kēia hana a hāʻawi ʻia i kekahi o kā lākou mea maikaʻi loa.
ʻO ka huakaʻi a me ka ʻoihana hoʻokipa kahi ʻoihana o ka maluhia a me ke aloha a me nā meʻe. Ua hoʻolaha ʻia ʻo Regina Ortaleza kahi mākaʻi lawelawe mea kūʻai aku KLM i eTN Hero e like me ka wehewehe ʻana ma ka ʻatikala a eTN i paʻi ʻia ma Iulai 8, 2019: Skyteam he Airline Alliance hana ʻole? ʻO Regina ma ke kahua kelepona KLM ma Manila ka eTN Hero
I kēia lā ka mea mākaʻikaʻi KLM i hōʻike ʻia i loko o ka ʻatikala ʻo Ms. Cemenski, i hoʻouna ʻia i kahi leka mai Regina Ortaleza iā eTurboNews e ʻī ana:
ʻO Regina koʻu inoa, ʻo wau ka mea i kōkua iā ʻoe i kāu lele ʻana mai Mosco a i Minneapolis ma 01Jun19 kau inoa code UROETM.
Makemake wau e ʻōlelo hoʻomaikaʻi iā ʻoe no ka ʻatikala i kākau ʻia e pili ana i ka lawelawe aʻu me ʻoe ma ke kelepona. E kala mai iaʻu no kekahi manawa no ka hoʻoponopono ʻana i kāu likiki i kēlā manawa, akā hauʻoli loa wau ua hiki iā ʻoe ke hana i kāu lele. E ʻoluʻolu paha ʻoe e haʻi aku i ka mahalo iā Dymtro i ka mea i haʻi ʻia iaʻu ma ke kelepona? Ua haʻiʻo ia iaʻu e pili ana i ka hana ʻana i kahi ʻatikala e pili ana iaʻu a me kāu ʻike i loaʻa. Ma muli o kēlā ʻatikala, ua koho ʻia wau e KLM e hāʻawi ʻia no ka Experience Customer a ua hoʻouna lākou iaʻu i Netherlands e kiʻi i ka Makana ʻIke Mea Kūʻai.
Ua loaʻa iā Regina Ortaleza ka Makana ʻIke Mea Kūʻai e KLM e noho ana ma ka eTurboNews Paukū.
Makemake wau e hoʻolōʻihi i koʻu mahalo. Lana koʻu manaʻo e holo pono ana nā mea āpau iā ʻoe.
Ua hōʻike ʻo Dmytro Makarov, ka mea kākau nūhou eTN ma Honolulu, nāna i ʻōlelo Lūkini a kōkua i ke kūlana mai ka lumi nūhou eTN i ʻōlelo ai: Ua hoʻihoʻi kāna moʻolelo i koʻu manaʻoʻiʻo i ka lawelawe mea kūʻai mokulele a me KLM / Air France ma ke ʻano he lālā koʻikoʻi o kā mākou ʻoihana kupaianaha. He kanaka hōʻailona ʻo Regina i ka haʻaheo o ka ʻoihana huakaʻi a me nā ʻoihana hoʻokipa. ʻO kēia ʻoihana e pili ana i ka ʻike a me ka lawelawe ʻana o nā mea kūʻai aku. ʻO Regina kahi hiʻohiʻona nani e hana ana i kekahi manawa i kahi keu e hana i kahi hoʻololi nui loa no ka mea hele a me ka mea kūʻai aku. "
eTN Publisher ʻo Juergen Steinmetz i ʻōlelo: “Ua hauʻoli wau ua ʻike ʻia ʻo Regina no kāna hana ʻaʻole na mākou wale nō akā na KLM. Hoʻonohonoho kēia i kahi hōʻailona koʻikoʻi no ka Dutch National Carrier e pili ana pehea lākou e ʻike ai i ka mea nui o ka lawelawe mea kūʻai aku. Ua hōʻailona ʻo Regina i ka ʻoi o ka maikaʻi, ua haʻaheo ʻo ia i kā mākou ʻoihana āpau. Aloha mākou iā ia. ”
100 mau makahiki o KLM. Hōʻike ka ʻike, a ʻo ko Regina papa hana ʻoihana kahi mea e poina ʻole iā ia.
Papa Pāʻoihana KLM: 100 mau makahiki o ka ʻike i hōʻike ʻia.
He aha e lawe ʻia mai kēia ʻatikala:
- A Philipino based KLM Call Center customer service agent made a huge difference in the travel experience of an American traveler trying to board a KLM Codeshare flight in Moscow.
- Because of that article, I was chosen by KLM to be awarded for Customer Experience and they have sent me to the Netherlands to receive the Customer Experience Award.
- I would just like to say thank you for the article that was written about the service I had with you on the phone.
